Accessibility

At Vueling, we’re committed to making air travel accessible and inclusive for everyone. We welcome all customers on board and strive to meet individual needs.

We are constantly working to improve the accessibility of our services and adapt to the evolving needs of our customers. As part of this commitment, we collaborate with TothomWeb and other organisations to help ensure our website and customer touchpoints follow accessibility standards and best practices.

However, if you have any difficulties or need assistance at any stage (booking, check-in or accessing information), please contact us.

Listening options

Some operating systems can be configured to read text aloud and even to amplify certain parts of the screen. If you use proprietary software, we recommend checking that it works correctly before doing any transactions on the website.

Viewing options

Some browsers let you increase the size of the text to make it easier to read. We advise you to use always the latest version of the browser:

Assistance hotline

Vueling has a Customer Service hotline that will help you resolve any questions you may have or process you booking. You can contact us.

Passengers with specific travel needs

If you would like to know more about our service for passengers with a specific need or disability, please refer to the personalised information on the page: Special assistance.