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Flight disruption
In this section you'll find information on your rights in accordance with Regulation (EC) 261/2004 of the European Parliament and Council, of 11 February 2004, in the event that your flight is delayed, cancelled or you are denied boarding.
If you wish, you can also check your passenger rights.
Real-time information
You can check the status of your flight at any time via our website or mobile app.
If there are any changes to your flight we will inform you via SMS or email.
Refunds and claims
You can make a claim, or request compensation or a refund for delays or cancellations through our website.
Luggage incidents
If your luggage has been delayed or damaged, please check the steps you need to follow.