1. Select a flight, read and accept our conditions of carriage.
   
2. Enter the passenger data and your purchaser contact details. (The purchaser need not be one of the passengers.)
   
3. Make your payment using a credit card in our secure web environment. (American Express, Visa, Visa Electron, Visa Vueling, Mastercard or Paypal).

You will receive a confirmation e-mail after making your purchase.

You can call our and we’ll make the purchase for you, at an additional cost of €10.

Or else you can purchase your airfare at airports where we have sales offices, at a supplement of €10 per person and flight.

From 26 July 2008, the provision of an assistance service for disabled and mobility-impaired passengers will no longer be the responsibility of airlines, but that of each airport.

• If you are disabled or have impaired mobility and booked your flight by telephone, we’ll make sure your request reaches the service operators in the airport concerned.
• If you made your booking through our website, you must advise us at least 48 hours before the flight that you are flying with us, which is to be done by calling by the Vueling Reservation Center. We’ll ensure your request reaches the service operators in the relevant airport.
• In the case of Spanish airports, you may, if you prefer, arrange for assistance in the airport by contacting Aena directly via the website www.aena.es or by calling the Aena Telephone Information and Help Service on 902 404 704. Remember that you must advise us at least 48 hours before your flight that you're flying with us.

Once you arrive at the airport you must go to one of the meeting points for disabled and mobility-impaired passengers at the airport and request assistance there. The service operators will escort you to our check-in desks. Look at a map of the airport from which your outbound flight is departing to find the nearest meeting point.

Remember that you must be at the Vueling check-in desk 2 hours before your flight takes off.

You can change your ticket up to 2 hours prior to the scheduled flight departure time to ensure no money loss, however you cannot cancel a ticket. This practice is necessary in order to offer you the best prices.

Of course. With Vueling you never lose your ticket money because we have total flexibility.
Our tickets can be changed up to two hours before take-off. You can change the date, time and even the route of your flight. The cost per change is just €35 per leg per passenger. To this cost you should add any difference in the total cost of the flight applicable at the moment the change is made (if the fare available is less on the new flight, no reimbursement will be made). These changes can be made in the section "Changes and queries", or by calling Vueling’s Customer Service Centre.

Change of the ticketholder’s name can only be made through our Customer Service Centre and carries a cost of €50 per leg per person.

Yes. With Vueling you can take a connecting flight through Barcelona airport, so you'll have more options to choose from when selecting your destination. Also, you can check your case right through to your final destination.

Yes, you can change the names of ticketholders up to two hours before your flight leaves whenever you have not already flown the first leg of a return airfare.

Change to the ticketholder’s name can only be made through our Customer Service Centre and carries a cost of €50 per leg per person.

Should a higher fare total be applicable at the time of the changes than at the time of the original booking, then the difference will also be added to the aforementioned charges. In cases where a lower fare is applicable at the time of the amendments to the booking, then the difference shall not reimbursed.

If you want to enjoy your journey in total peace of mind, we recommend you take out the travel insurance we offer on our website for €14 on national flights and €16 on international flights.

Joining this collective insurance contract is purely voluntary, which is why you can activate the “optional insurance” checkbox while purchasing your airfare if you’re interested in this option. Insurance includes the following covers: (i) flight cancellation costs for a maximum amount of 300 euros, (ii) medical costs for a maximum amount of €600 on domestic flights and €6,000 on international flights (exemption €50), (iii) indemnities up to 600 euros for theft, destruction or loss of luggage, or 250 euros for delay greater than 24 hours in luggage delivery, (iv) indemnities of up to 30,050 euros for accidents, and (v) indemnities for a maximum amount of 60,000 euros for damages caused to third parties. The covers described are subject in all cases to the policy conditions, from which an extract is published below for your information prior to taking out insurance. For more information consult the policy conditions.

Remember that Vueling does not allow cancellations, which is why cancellation costs are only applicable on causes due to force majeure. Insurable persons are those with European nationality or their habitual residence in a European country, who are travelling with Vueling in Europe and who sign up to the collective policy offered on our website.

The insuring company is Mondial Assistance. Vueling cannot be held as a party responsible for noncompliance of the duties corresponding to the insurance company deriving from this insurance contract.

Vueling only issues electronic tickets, saving on printing the traditional ticket, in order always to be able to offer you the best prices. For that reason you just have to present the personal documentation you need to travel plus your confirmation number at our airport terminal. (The “confirmation number” is the one you see at the end of your booking, and which we send you with your travel itinerary; it consists of a combination of six letters or numbers).

Vueling’s computer system lets you search bookings according to the credit card number with which you made your purchase, which allows us to guarantee the confidentiality of your booking. So if you call our Customer Service Centre and provide us with this information, we can locate your confirmation number:

Remember that when you arrive at the airport you must present your DNI [National Identity Document] or passport to confirm your identity.

Regular airline companies change their schedules twice a year; once in March and once in October. For this reason, we design our route plans, or “Vueling Cities” every six months.

You can purchase with absolute confidence at Vueling because we meet the strictest security conditions existing in electronic commerce, as thousands of customers have already verified without any credit card fraud occurring.

Furthermore, vueling.com is endorsed by Verisign, a world leading company in Internet Security Certificate services. Among the benefits we can highlight:

• Experience. VeriSign has protected more than 765,000 websites, including the 40 best e-commerce sites.
• The most trusted brand name, the VeriSign logo, represented by the widely known Secure Site Seal, provides the guarantee that you can trust the website and shop safely.
• Peace of mind. Secure Site and Commerce Site services include up to $250,000 of NetSure® guaranteed protection against economic losses due to theft, imitation, corruption and (user name) identity theft.
• Standards. VeriSign is the only authority certificate that is subject to annual auditing by KPMG to certify its safe practices (SAS 70 Audit, Type II).

Yes, Vueling offers all its customers the choice of reserving their seat online at an additional cost. You can also reserve your seat through our Customer Service Centre, or else when you check in at the airport.

In our XL seat you’ll enjoy more legroom, more space to work on your laptop, or to read the paper. Try it for just €10 on domestic flights and €13 on international flights. You can choose your seat on the seating plan when you make your booking or in the “Changes and itinerary” section later. Yet it’s better to book your XL seat when you book because they run out fast! Bear in mind that, for safety reasons, to occupy an XL seat you must comply with certain health and age requirements. During the purchase process we will inform you of the conditions for this seat.

If you are a resident of the Balearic Islands, Canary Islands or the city of Ceuta you are entitled to discounts. If you wish to have this discount applied, you must activate the check box on the lower part of the flight search page, and select one of the options from the drop-down menu.

You must also show your authorization as resident of the Balearic Islands, Canary Islands or Ceuta at the check-in counter, or the boarding gate if you have checked in online. You can do this by showing either your DNI [Spanish national ID] (as long it verifies your residence in the Balearic Islands or Ceuta), a certificate of residence from your Town Hall, the Tarjeta de Residente or the Credencial de Diputado/Senador.

During the process of your purchase online, you will be asked what type of identification you will present at the airport. Please take care with your response; it is important that what you indicate on the website coincides with what you present at the airport. If it does not coincide, you will be unable to board the plane

In no case will resident discounts be applied to flights already taken.

Members of large families who have the pertinent documentation can receive discounts on airfare for regular domestic flights. The discount is 5% for general status families and 10% for special status families.

In order for us to apply this discount, you must activate the check box on the lower part of the flight search page, and select one of the options on the drop-down menu.

You must also show your authorization as member of a large family at the airport check-in counter.

In no case will large family discounts be applied to flights already taken.

Your up-to-date DNI [national identity document] or passport. In any case, as we indicate in our Carriage Conditions (points 9.2 and 9.4), it is the passenger’s responsibility to find out what documents you need to travel according to your particular situation. That’s why we suggest if you have any doubts about this, you contact your country’s embassy or consulate.

No. According to the Programa Nacional de Seguridad Aérea [National Air Safety Programme], Vueling cannot accept a resident’s card as a valid, travel identification document.

You must always present your DNI [Spanish National ID Document] or passport, both on domestic and international flights, as proof of your identity. If you do not show this documentation, you will be refused boarding and your booking and seat selection will be cancelled. No compensation will be made for the loss of your flight or denial of boarding.

For more information, consult the required documentation for your trip.

If your child is between the ages of 5 and 11, he or she can travel alone only if you purchase the supplementary service for Unaccompanied Minors (UM). You can sign up for this service on our website when reserving the flight, through the call center up to 24 hours before flight departure, or at the airport offices up to 2 hours before flight departure.
For minors between the ages of 13 and 17, you may optionally sign up for this service, through the call center only.
The Unaccompanied Minor service is available on all domestic and international flights. The cost is 30€ each direction for domestic travel and 50€ each direction for international travel and to the Canary Islands.

You can find all the details about this service at Unaccompanied Minors: conditions of service.

Vueling always operates in large airports. To check your destination terminal, click here.

Check-in desks open 2h 30 min before departure and close 40 min before departure.

You should arrive to your boarding gate 30 min before the flight's departure as indicated on your boarding pass.

The gate closes 10 min before scheduled departure time. No passenger arriving any later will be permitted on the flight.

If you arrive at the airport with your boarding card, you’ll avoid queues. For example, if you’re only carrying hand luggage, you can go directly to your boarding gate. If you have suitcases to check in, the process will be faster.

You can check in online from the exact moment you make your booking as long as you’ve chosen your seat.

You can choose your seat during the booking process, or else later in the Changes and itinerary section and choose a seat online or through our Customer Service Centre.

In any event, you can check in online from 7 days prior to your flight and up to 3 hours before takeoff without having a reserved seat.

We currently fly to and from A Coruña, Alicante, Amsterdam, Asturias, Athens, Barcelona, Bilbao, Brussels, Bucharest, Budapest, Casablanca, Dubrovnik, Granada, Ibiza, Jerez, Gran Canaria, Lisbon, London, Madrid, Malaga, Majorca, Malta, Marrakech, Minorca, Milan, Moscow, Naples, Nice, Palermo, Paris, Pisa, Prague, Rome, Saint Petersburg, Santiago, Seville, Tenerife, Tunis, Valencia, Warsaw, Venice, Verona, Vienna and Vigo.

In the future we’ll be flying to other cities in Spain and western Europe.

If you have suggestions for destinations, you can send us your ideas through the section of our website called Contact us.

Your flight is only one part of your trip but don’t worry we have selected for you the best hotel accommodations and car hire.
We have teamed up with some travel experts who will offer you the best value for money hotel or car in few clicks!
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Each passenger can check-in up to 23 kg of baggage with a charge that varies from €8 to €15 depending on the destination.

It’s important to tell us the number of bags you’re going to check-in, either by telephone or through the web. At the check-in counter, unregistered bags will be charged at a higher price than shown on the web for the bag and route.

Where the baggage exceeds 23 kg per passenger, there is an additional charge of €10 per additional kg, up to the maximum permitted 50 kg per person.

The maximum weight permitted per item is 32 kg.
You can carry on 1 piece of hand baggage weighing up to 10 kg and with dimensions no bigger than 55x40x20 cm.

These conditions are subject to the availability of space.

At the departure gate, any hand baggage not complying with the company’s rules, i.e. exceeding the quantity, weight or dimensions stipulated (55x40x20), will be charged at €30 per bag.

You can travel with sports equipment like skis, snowboard, golf clubs, bicycle, surfboard, windsurfer and so on, as long as you pay an additional, 45 € charge per item and flight.

Remember that bicycles must be correctly wrapped or packaged for transport (the bicycle dismantled as far as possible, tyres deflated and pedals removed).

(Bear in mind that in the Carriage Conditions, point 8.2. in the section Luggage, we establish that the company has the authority to accept or reject any parcel due to its weight, shape or size).

You can carry them as hand luggage as long as they don’t surpass the maximum weight of 10kg or the dimensions set for this situation (55Lx40Dx20W).

Guitars, cellos and musical instruments of similar dimensions must be checked in at the check-in counter and travel in the aircraft hold.

Any passenger who wishes can sign a special declaration of value to insure the instrument.

If any passenger wishes to transport their guitar, cello, or instrument of similar dimensions in the cabin, they must, obligatorily, purchase an additional seat in which to transport it.

Yes. At Vueling, you can travel with your pet onboard just by paying an additional fee and complying at all times with current regulations regarding animal transportation.
A maximum of two pets only is permitted onboard per flight.
Flights to or from the United Kingdom, Ireland and Malta do not offer the Pet service.

You must fill in a Property Irregularity Report (PIR), at your arrival airport to initiate a search. Go to the Lost and Found Office at the airport.
There, they will provide you with a letter containing instructions, explaining what to do from that point. As soon as your luggage is located, you will be notified at the phone number you provided on the PIR.
Your arrival airport will manage localisation of your luggage up to five days (inclusive) after the PIR date. From that date on, our luggage centre will undertake management of the search for and claim of your luggage.
You can contact: VUELING LUGGAGE at the following phone numbers:

From Spain: 902 48 66 48
From Italy: 199 30 80 80
From France: 0821 23 23 22
From Portugal: 707 78 66 77
From Belgium: 070 354 727
From Holland: 0900 777 0038
Rest of the world: +34 931 51 81 58

If your luggage gets damaged in any way affecting its function of protecting the contents, you should fill in a Property Irregularity Report, or PIR, at the airport’s Lost and Found Office.
Please remember that we don’t indemnify: dents, scratches, stains, broken handles and/or wheels.

Within a period of not more than seven (7) days after the arrival of your flight, send us the following documentation:

• PIR
• Luggage claim stub
• Boarding card

We recommend you send the original documentation by certified mail, but retain a copy of the same. Send documentation to:
VUELING EQUIPAJES
Apartado de correo 36.342
28080 Madrid

As long as you’ve chosen your seat, you can check in online from the very moment you make your booking.

You can choose your seat during the booking process, or else later in the Changes and itinerary section and choose a seat online or through our Customer Service Centre. In any event, you can check in online from 7 days prior to your flight and up to 4 hours before takeoff without having a reserved seat.

Furthermore, you can now print your boarding pass at home or receive it on your mobile phone.

Online check-in is possible only:

- If you aren’t travelling with babies from 1 to 23 months.
- If the passenger is not an unaccompanied minor.
- If you aren’t a large family that has requested a discount.
- If you aren’t travelling with a pet.
- Whenever your flight allows it.

People in need of special assistance, instead of checking in online, should consult our check-in staff who will indicate the seat most adequate for their needs.

You can check in without having to print a single document. Furthermore, you’ll save time and avoid queues at the check-in counter.

When you check in online for your flight, check the SMS box and enter your mobile number (you must have a mobile phone that has access to the Internet). You’ll receive an SMS with the information on your booking and a link through which you can access your boarding card. This card contains a 2D code which you must show at security control and at the boarding gate.

If you have any problem with your mobile phone, or your battery is flat, you must go to the check-in counter at least 40 minutes before your flight departs to obtain a copy of your boarding card.

Vueling, as you know, is a newly created company, which incorporates the latest technological and management innovations to offer you the best prices consistently.

Three aspects are fundamental to our competitiveness:

- Our sales are direct over the Internet or through our Customer Service Centre.
Our aircraft are new, the Airbus A320, incorporating the most efficient designs and materials to reduce fuel consumption and other operating costs.
- Our crews always sleep “on base” (which means, in their own home) which gives us high productivity and few travel costs.

The fare is basically determined by two variables: the amount of time the customer books in advance and the number of seats already booked on the flight.

This generally means that the earlier you buy, the cheaper your flight will be, and that the price of the flight rises as the plane fills up.

Since Vueling was founded in 2004, the company has had a core of shareholders comprised of companies of the utmost prestige who backed Vueling’s business plan and work day-in day-out to ensure that the company becomes a clear referent among airlines operating in Europe’s south-east.

Fulfilling a further stage in its evolution, Vueling was floated on the Spanish stock market on 1 December 2006, generating enormous interest among both national and international investors.

Vueling has two important industrial partners, Iberia and Nefinsa (the company that owns Air Nostrum) and a significant local partner, Inversiones Hemisferio, which forms part of the Planeta Group, the largest Spanish-language publisher worldwide.

You can visit the section of our website Contact us.

With Vueling you have lots of ways to accumulate points.

Points for Flights.

When you purchase your flight, you can collect Vueling points or Iberia Plus points. You choose.

Using Punto, you collect 1 Vueling point for each €2 of the airfare amount.

You can also collect Iberia Plus points by flying with Vueling. Check our table here for collecting Iberia Plus points.

Other ways of collecting points

Furthermore, if you’re a member of Punto, the Vueling points programme, you can also collect Vueling points by:

• Purchasing Give Vueling [gift vouchers]
• Booking your hire vehicle with us
• Calling on Vueling mobile
• Checking in online
• Using your Vueling Visa Card.

In order to accumulate Vueling points, you must be registered in Punto, our air points program. If you haven’t signed up yet, you can do so here.

In order to accumulate Iberia Plus points, you must be a member of the program and identify yourself as such when making your reservation.

Your Vueling points work just like ticket prices, in other words, the sooner you make your reservation, the fewer points you will need, and vice versa.

Domestic and international flights require a minimum of:

• one-way: 500 air points.
• round-trip: 1000 air points.

With Punto, your airfare will be free. The only thing you’ll have to pay are the fees and taxes.

As an Iberia Plus program member, you will earn Iberia Plus points when purchasing airfare for any flight operated by Vueling.

Points accumulated through Iberia Plus can also be used to fly with Vueling. All you have to do is redeem them at www.iberia.com, at your Iberia Plus Service Center or at any Iberia office.

Can I earn Vueling points and Iberia Plus points for the same flight?

No, you can only earn points for one program: Punto or Iberia Plus; you have to choose.

Can I be a member of both programs?

Yes, you can be a member of Punto and of Iberia Plus, and collect points at Vueling in both programmes.

When you purchase a flight, you must choose in which programme you want to collect points.

On other services, such as hire cars, Give Vueling [gift vouchers], Vueling Visa, Vueling mobile, and so on, you can only collect Vueling points.

If I forget to claim my points in the reservation process, can I claim them later on?

With Punto you have up to 90 days to recover Vueling points that were not claimed in the reservation process.

In order to claim your points, enter your Punto account and click on “Recover your points”.

To earn Iberia Plus points, it is essential that you use your Iberia Plus code when making the reservation. You may not recover Iberia Plus points that were not claimed during the purchasing process.

If I accumulate Iberia Plus points with Vueling, do they count towards getting higher levels of an Iberia Plus card?

Yes, except for points obtained from promotions or special offers.

Can I redeem Iberia Plus points through Vueling?

No, Iberia Plus points must be redeemed through Iberia.

Can I transfer points from Punto to Iberia Plus and vice versa?

At this time it is not possible to transfer points between the two programs.

If I accumulate Iberia Plus points with Vueling flights, do they count towards getting higher levels of Iberia Plus cards?

Yes, they are considered basic air points and qualify for moving to a higher level.

Go! is a package with several Vueling services. This option gives you multiple benefits when your make your reservation, and above all, when you fly. All you have to do is select the go! package to make flying more flexible and less time-consuming.

1. Total flexibility on the day of the flight. You can switch to an earlier or later flight on the same day. Switch to an earlier or later flight on the same day.
2. Includes Basic or Optimum seating, with the option to select a higher grade seat (Duo or XL) at a reduced price.
3. You will receive your boarding card in your e-mail and on your cell phone immediately after making the reservation.
4. A preferential check-in counter is available to you in Madrid and Barcelona.
5. Preferred boarding, you can board at any time.
6. Double points on Punto or Iberia Plus.

When you buy your tickets on our website, all you have to do is select the go! option. All its benefits are yours immediately.

If you have a reservation and you want to add the go! benefits, you can do so through the changes section on the website.

As you can see, go! is designed to save you time when making your reservation and to give you the most in hassle-free, flexible flying.

It’s very easy, let’s go!

There are several ways to get the go! package, just choose what seems easiest to you, depending on which category you belong to:

• www.vueling.com, during the purchase process, or add the go! option to an existing reservation under the changes and itinerary option;
• www.vueling.com/empresas;
• www.vueling.com/agencias;
• Reservations or Customer Service Telephone, Airport Offices;
• Travel agencies.

When we send you a message confirming your reservation, we will send a separate message with the boarding passes.

We will also send you a boarding pass on your cell phone via text messaging, whenever your flight leaves from Madrid, Barcelona or Bilbao. That way you don’t even have to print anything and you can go straight to boarding with nothing more than your cell phone.

If you change your flight, we will only send you a boarding pass if more than 4 hours remain before departure. If departure is less than 4 hours away, you must go to the airport office or to the check-in counter.

Requests for change of flight can be made starting 12 hours prior to departure time, and as late as 1 hour before flight departure.

When you change your flight, we will assign you a seat similar to what you had chosen. If no seat of the same type is available, we will offer you the next higher grade of seating.

Reservations and boarding passes include an identifier so that you can take advantage of all the go! package benefits without complications.

There are no specific requirements. However, when you request go! there is something you must tell us: your e-mail address and the number of your cell phone so we can send you your boarding pass.

The resident discount is on airfare and baggage, not on extra services.

Vueling will take you through to your final destination; you can travel at ease since you check your luggage at your originating airport and won’t have to handle it during the flights.

Yes, certainly. An additional fee of €35 applies when you change the date, route or time of your outbound or inbound travel. And we must add any difference between the original cost and the cost of the new flights.

A change of name carries an additional fee of €50 per portion (outbound or inbound). We must add any difference between the original cost and the cost of the changed reservation.