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Travel conditions

Here you can see the general passenger and luggage air transport conditions.

Read the general conditions


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Contact phone numbers from Spain


Reservation Centre: 807 200 100

6-24 h every day.

0,91 €/min from Landlines and 1,27 €/min from Mobiles, incl. taxes.

Information on your booking: 902 808 005

0-24 h every day.

Remember to have your booking number ready as we'll be asking you for it so that we can reply to your questions.

Lost Luggage phone number: 902 486 648

8-22 h every day.

Service Centre: 807 001 717

6-24 h every day.

€0.42/min from Landlines and €0.79/min from Mobiles, incl. taxes.

Plaza Pla de l'estany 5, 08820 Barcelona.

Punto phone number: 902 104 269

8-24 h every day.

European emergency number: 112

This service provides assistance to English-speaking passengers, who may be in need of emergency assistance on the course of their travels in Europe.

Where we are

Head offices:

Parque de Negocios Mas Blau II
Pla de l’Estany, 5
08820 El Prat de Llobregat - Barcelona (Spain)
Phone (+34) 93 378 78 78
Fax (+34) 93 378 78 79
Monday - Thursday 9am to 6pm
Friday 8am to 4pm
Madrid offices
Barajas Airport
Terminal 4
28042 - MADRID
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