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FAQs

The 10 most viewed questions

  1. 1 How do you buy a ticket through the website?
    1. Buying a ticket with Vueling is very safe and easy. Just follow these 5 steps:

      • Select origin, destination, flight dates and number of passengers in the search feature.
      • Choose the flight and fare that best suits your itinerary and budget.
      • Enter the passenger details for the booking.
      • Decide whether you wish to select any additional services for your flight: seat, insurance, special luggage, etc.
      • Accept the travel conditions and make the payment for the flight (by card, through PayPal, UATP, iDeal, or using points from the Punto programme).

      And that's it! You'll see the confirmation screen for your purchase and you'll receive an email containing the itinerary for your flights.

  2. 2 What does the price of the ticket depend on?
    1. It mainly depends on three things: the fare you choose, how far in advance you buy it and how full the plane is. Basically, this means you can choose the type of ticket, the earlier you buy, the cheaper it will be, and the price of the ticket rises as the plane gets filled.

      Also, you can take advantage of offers and promotions from Vueling to buy at the best price. If you want to keep informed, just sign up to our newsletter, Vuela! and follow us on Facebook and Twitter.

  3. 3 Is it advisable to take out insurance?
    1. Of course it is! Insurance always gives greater peace of mind, as it covers any unforeseen events that may arise on your journey: illness, loss of or damage to luggage, cancellations, etc.

      What's more, there are specific insurance options according to your travel needs. You can find detailed information on each insurance option for your journey in the section “Choose your insurance”.

  4. 4 Do I get a discount if I come from a large family?
    1. Yes, if you belong to a large family, you can benefit from a fare reduction on all domestic flights. The discount is 5% for general large families and 10% for special large families.

      In order to apply this discount, simply tick the box that appears just below the Flight search feature and then select your particular case in the drop-down menu.

      On the day of your flight, you must show the documents confirming you're a member of a large family at the check-in desk, or at the boarding gate if you checked in online.

      Remember that the large-family discount is never applicable to flights already completed.

  5. 5 Do I get a discount if I'm a resident of the Balearic Islands, the Canary Islands or Ceuta?
    1. Yes, if you reside on the Balearic Islands, the Canary Islands or Ceuta, you can benefit from a discount both on your flight and on the first bag.

      Simply tick the box that appears just below the Flight search feature and then select your particular case in the drop-down menu.

      In order to receive the discount, each passenger must prove their resident status at the check-in desk or boarding gate by way of a valid civil registration document issued by my local town council or accreditation from the corresponding Chambers certifying constituency as an elected MP or Senator.

      A travel document or passport will suffice as proof of ID, but not as proof of residency, and VUELING is entitled to make copies of the documentation provided and to refuse to allow the passenger to board if the company detects any deficiency or anomaly.

      The discount is only applicable to flights between airports on the Spanish mainland and islands (except residents of Ceuta, who can benefit from discounts on flights between Seville or Malaga and other Spanish mainland destinations). And it's never applicable to flights already completed.

  6. 6 Can I buy a ticket if I don't have access to the Internet?
    1. If you don't have access to the Internet, you can still buy a Vueling ticket. You have various options:

      Whenever you need to, you can call our Customer Services and we'll make the purchase for you, (this service carries an additional cost).
      You can also buy your ticket at our airport sales desk (this service carries an additional cost).

      Lastly, you also have the option of buying your ticket through your usual travel agent.

  7. 7 What are Connecting Flights and what benefits do they offer?
    1. Connecting flights allow Vueling destinations that do not yet have direct flights to be connected via Barcelona and Rome airports.

      You can travel with the peace of mind of knowing you won't have to collect your luggage at the stop-over airport, as you check it in at your airport of origin and only pick it up again at your final destination. And the same goes for your boarding pass! At your airport of origin, we also give you the boarding card for your second flight.

      The length of the stop-over will depend on the flights you choose when you book.

  8. 8 What is check-in online?
    1. Check-in online is the process by which you can get your boarding card (printed or on your mobile phone) via the website completely free of charge. With the Optima and Excellence fares, it’s even quicker. Once you've completed your booking and upon confirmation of your purchase, you'll receive an email containing your boarding passes. That way, you'll save time on the day of your flight because, if you don't have to check in any luggage, you can go straight to the boarding gate, thus avoiding queues at the check-in desk. And if you have to check in some luggage, at Madrid, Barcelona and Bilbao you have an exclusive check-in desk for those bookings already checked in online, so you won't have to queue up!

      This service is available for most Vueling airports (if it's not available at your airport, you must go to the check-in desk on the day of your flight to get your boarding card). In the case of connecting flights, you can also check in online, providing the airport of origin and stop-over allows this.

  9. 9 How can I get an invoice for my purchase?
    1. If you need an invoice for the purchase of your tickets, just go to the section “Request an invoice”, view the pro forma invoice on the website to check that it's all ok, then request the official invoice.

      The official invoice will be emailed to you within 48 hours from completing the final leg of your booking.

  10. 10 Can I change my tickets?
    1. Of course! You can change the tickets up to 2 hours before departure at an additional cost (consult the cost in Supplementary Services).

      You can change the date and time of the flight. To the cost of the change, you must add any difference in the total cost of the flight that may be applicable at the time the change is made (if the available fare is cheaper for the new flight, no refund will be made).

      Changing the name in which the booking was made can only be done through our Customer Services, providing the first flight of a round trip ticket has not already been completed. To the cost of the change, you must add any difference in the total cost of the flight that may be applicable at the time the change is made (if the available fare is cheaper for the new flight, no refund will be made).

      You can make changes up to 2 hours before your flight departs in the section “Change your flight” if it's a change of date, or you can call our Customer Services to change the date or the name of the ticket holder.

      And with the Excellence Fare, you can make unlimited time and date changes to your booking via our website or by calling our Customer Services. Through this number, you can also change the name of the ticket holder. In all cases, you will have to pay any difference in the total cost of the fare at the time the change is made (if the available fare is cheaper for the new flight, no refund will be made).

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