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Damaged and delayed baggage

Get up-to-date information on the status of your baggage.

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We know how important it is to have all available information on your luggage. That's why we provide you with the WorldTracer system to give you all the latest information on tracing your case.

Locate your case

You can only get real-time news about your luggage through the file number of the claim you registered at the airport and through your surname.

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If the details of the claim shown to you are incorrect, please notify us as soon as possible so we can update them and return your luggage to you more quickly.

As soon as we receive your luggage, we’ll notify you to arrange a delivery time.

If more than 4 days have gone by since your luggage went missing and we still haven't traced it, please click here and add any information you deem necessary.



Your damaged case

Please fill out the following form to get more information about your damaged case.

You've selected a departure date that is later than the return date.
Before continuing, please select the number of passengers that are going to fly.