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Website conditions of use

www.vueling.com

These general conditions of use regulate the access to and use of the www.vueling.com website (the "Website"), the content of which is exclusively informative in nature. The Website was created by Vueling Airlines, S.A., whose registered office is at El Prat de Llobregat (Barcelona), Parque de Negocios Mas Blau II, Pla de l'Estany 5, registered with the Barcelona Mercantile Registry, page 196, Volume 36403, Sheet B-279224, Tax Number A-63422141 ("Vueling"), email lopd@vueling.com and fax 933787879. User access and browsing on the Website implies implicit knowledge and acceptance of the following terms and conditions (the "General Conditions"):
1.
Terms and conditions

1.1. The contents, commercial activities, products and services included on the Website are not designed for or aimed at those persons who reside in jurisdictions where its contents are not duly authorised.

1.2. The Website only encompasses the pages served by www.vueling.com at any given time. Access to and browsing on the Website is the sole responsibility of users in the terms provided for herein.

1.3. Consultation of any of the Website's content does not in itself constitute any type of contractual relationship between Vueling and the user.

2.
User obligations

2.1. The user agrees to use the services and content of the Website in accordance with the Law, these General Conditions and the conditions specific to the services offered by Vueling at any given time, and users must abstain from using them to:

(I) Carry out illicit activities that may constitute a crime, contrary to good faith, morality and public order, or the uses and/or regulation that infringes on intellectual and industrial property, or any other applicable rule of the legal system.

(II) Disseminate content of a nature that is racist, xenophobic, pornographic, justifying terrorism and/or violating human rights.

(III) Introduce or spread in the network data programs (viruses and harmful software) which might cause damage to Vueling's computer systems, its suppliers or third party users of the internal network or this Website.

(IV) Transfer their username and password to unauthorised third parties and any access to said information by an unauthorised user must be reported to Vueling immediately. To this end, Vueling reserves the right to change the username and password in order to protect its service.

(V) Make available to the other users, send by email or in any other way transmit any content which, in accordance with the applicable provisions or existing contractual relationships, the user is not authorised to transmit ( such as privileged information, information protected by intellectual or industrial property rights or information covered by obligations of confidentiality).

(VI) Spam or, generally, distribute advertisements which are neither wanted nor authorised, or spread publicity material, junk mail, chain e-mails, pyramid structures or any other form of information, except in areas of the Website specifically enabled for this purpose.

(VII) Reproduce, duplicate, copy, sell, re-sell or exploit for commercial purposes, totally or partially, the content of the Website.

2.2. Users who take out services via the Website certify to being of legal age in accordance with Spanish law. In the case of services taken out by minors, authorisation from their parents or guardians is required so that the service can be received.

3.
Modifying the information

Vueling reserves the exclusive right to update, modify or delete any Website content, as well as the right to limit or restrict access thereto. Vueling may exercise such rights at any moment without prior notice.

4.
Content

4.1. Vueling promises to make every effort to avoid any errors in the content that may appear on the Website. In all cases, Vueling shall be exempt from any liability deriving from possible errors in the content that may appear on the Website, except to the extent required by law.

4.2. Vueling assumes no liability for any discrepancy that may exist between the printed version of documents and the electronic version of the same published on its Website, except in cases required by law. In the event of discrepancy between the printed version and the one published on the Website, the printed version shall prevail.

4.3. Vueling shall not be held liable for content, commercial activities, products and services included that could be visualized by means of electronic connections (links), directly or indirectly, through this Website. The presence of links on the Website, unless otherwise expressly stated, is merely for information purposes and in no circumstances represents a suggestion, invitation or recommendation concerning them. These links do not represent any type of relationship between Vueling and the individuals or companies that own the websites that are accessible through these links. Vueling reserves the right to withdraw unilaterally and at any given time the links which appear on its Website.

5.
Browsing, access and security

5.1. Vueling makes every effort to ensure that browsing takes place in the best possible conditions.

5.2. This web site has been designed to support Internet Explorer. In this context, Vueling shall not be held responsible for any damages whatsoever arising from the use of browsers or versions of browsers other than those that the Website has been designed for.

5.3. Vueling neither assumes any responsibility nor guarantees that access to this Website be constant or that it be error-free. Nor does Vueling assume any responsibility nor guarantee that the content or software accessible through the Website is error-free and cannot cause damage to the computer equipment through which the user gains access. Under no circumstances shall Vueling be held liable for any loss, damage or prejudice of any kind that may arise through the use and browsing of the Website, including, but not limited to, damage caused to computer systems or those arising from the introduction of a virus. In particular, Vueling is not responsible, in any way, for the interruptions, failures or defects of the telecommunications that may occur in the course of financial operations nor any damage or prejudice that may arise in such cases.

5.4. Vueling shall not be held liable for any damage that could be caused to users through the inappropriate use of the Website.

5.5. The services offered on the Website can only be used correctly if the technical specifications for which it has been designed are fulfilled.

6.
Cookies and Data Protection

6.1. Cookies

Cookies are small data files that are generated in the User's computer and allow the User to store the information generated by their activity on the network.

This Website can use the following cookies:

Session cookies

Session cookies are memorised and are only valid temporarily. They do not save any information on your computer permanently.

Browsing cookies

The main objective of browser cookies is to avoid offering you recommendations unrelated to your interests / and offer you targeted and personalised commercial suggestions.

Their usefulness is based on the temporary monitoring of Internet browsing. The User has the option to delete such cookies before browsing other pages of the Website.

Statistic cookies

Statistic cookies reveal the following information:

- The date and time of the User's last visit to our Website.

- Access to the content the User chose on their last visit to our Website.

To gather statistics about the use of our Website, we use statistical tools with a scope limited to the functions described in the above paragraph and in order to find out the level of recurrence of our visitors and the content that is most popular. We can thus focus our efforts on improving the most visited areas and help the user to find what they are looking for more easily.

The Website can use the information on your visit to make assessments and statistical calculations on anonymous data as well as ensure continuity of the service or make Website improvements. This information shall not be used for any other purpose.

Managing Cookies

In this regard, you can set up your browser to accept or reject all cookies by default or receive an on-screen notification when receiving each cookie and decide there and then whether to allow it access to your hard drive. To that end, we suggest referring to the help section of your browser to find out how to change your current set up. You can also use tools to block tracking cookies, such as Do Not Track, which you can download at: http://www.abine.com/dntdetail.php

You also have the option to revoke ay any time your consent for Vueling to use cookies by configuring your browser as described above.

Notwithstanding the foregoing, bear in mind that disabling cookies may affect the performance of certain sections of the Website.

6.2. Data protection

Vueling may collect user data during the ticket booking process or the process of hiring products or services belonging to Vueling or third parties on the website, mobile App or Vueling social networks; registering a myvueling account; subscribing to newsletters; or browsing the Vueling mobile App or website. Vueling is the owner of the files generated with the personal data supplied by users. Vueling undertakes to comply with its obligation of secrecy regarding the personal data and with its duty to store the data confidentially, and will, to this end, take all necessary measures to avoid unauthorised alteration, loss, treatment or access, bearing in mind at all times the state of technology as provided for in the legislation on personal data protection applicable in Spain. Vueling may update this policy, so we recommend that users review it regularly. The user accepts that all personal data submitted, including location data, where applicable, when requesting any of our services can be incorporated into one or several automated file(s), owned by Vueling, in order to provide the requested service, and especially for the purpose of: (i) booking a seat to allow the transport company to confirm the booking; (ii) supplying and carrying out services relating to customer services or direct sales; (iii) administering the myvueling account so that the user may manage his or her bookings in an easier and more personalised fashion; see destinations or previous searches, even from different devices (computer, tablet, mobile); (iv) facilitating the immigration and entry process; (v) complying with requirements in relation to the transport company's accounting, invoicing and auditing; (vi) verifying credit cards and other types of payment cards; (vii) complying with the transport company's security, administration and legal requirements; and (viii) verifying, maintaining and developing statistical analysis and systems of different kinds; (ix) detecting and/or preventing fraud or similar activities of an illegal nature; (x) providing added services, improving our services and the customer experience when using the website or App; (xi) informing you, including by electronic means or mobile devices, of any information, promotions, push notifications, newsletters and advertising that may of interest to you regarding other products, services, promotions, news and other information from Vueling. In the specific case of the newsletters that will be issued, these shall include products offered by Vueling and operated thereby or by collaborating entities. If you would rather not receive sales information by electronic means, you can unsubscribe at the link enabled for the purpose in the newsletters you receive, or by clicking the box on the website enabled for the purpose, through your myvueling account or by sending an email to Vueling at any time to lopd@vueling.com, attaching a photocopy of your DNI or passport. Users will in all cases be responsible for the truthfulness of the data provided and shall be responsible for notifying Vueling as to any changes therein. Vueling reserves the right to exclude from the registered services all users who have provided false data, notwithstanding any other actions applicable under the Law. Lastly, users are informed that they may exercise their rights of access, modification, cancellation and objection by writing to Vueling Airlines, S.A. and attaching a photocopy of their DNI or passport. (Departamento Legal), Parque Empresarial Mas Blau II, Plaza Pla de l’Estany nº 5, 08820 El Prat de Llobregat (Barcelona).

7.
Information on technical aspects

Vueling shall not be held liable for any damage or prejudice which could be derived from interference, omissions, interruptions, computer virus, failure or disconnection of the telephone line during the operation of this electronic system motivated by causes external to Vueling; delays or blockages in the use of this electronic system caused by deficiencies or overloads in its Data Processing Centre, telephone lines, Internet system or other electronic systems; nor damages that may be caused by third parties as a result of unlawful interference beyond the control of Vueling. Furthermore, Vueling shall not be held liable for any damage or prejudice which may affect the user as a result of errors, defects or omissions in the information provided by Vueling whenever this comes from external sources. Nor shall Vueling be held liable for inappropriate use of the service as a result of maintenance tasks, a defective configuration of the user's computer equipment or insufficient capacity to support the computer systems necessary to use the services offered.

8.
Intellectual and industrial property

Certain content accessible to users via the Website may be subject to intellectual and industrial property rights owned by Vueling or third parties. Access to such content or elements via the Website does not give the user the right of alteration, modification, exploitation or reproduction, distribution or public communication or any other right corresponding to the owner of the affected right. The user undertakes to use the content and/or elements they access via the Website for their own use and needs and not to exploit them commercially, directly or indirectly, at any time.

9.
Withdrawal and suspension of services

Vueling has the right to withdraw or suspend, at any time and without notice, the provision of services to all users who breach these conditions of use.

10.
Duration and termination

Provision of the services and information included on the Website have, in principal, an indefinite duration. Vueling may terminate or suspend the provision of the service and/or any other element of the Website at any time. Whenever reasonably possible, users will be notified in advance as to the termination or suspension of the different services.

11.
Jurisdiction and Applicable Laws

Any conflict or discrepancy arises in the interpretation or application of these Conditions of Use will be submitted to the competent Courts and Tribunals to consider such matters as they apply to consumers, in the place where such obligation is to be carried out or the purchasing party's place of domicile.

All of the above without prejudice to the user's right to approach their Consumer Arbitration Board.

If it involves a sale carried out by a Company, both parties, expressly waiving any jurisdiction that may otherwise apply, submit themselves to the Courts and Tribunals of Barcelona (Spain).

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telefono

Ticket sales:
+449067547541 8-24 h every day. 0,91 €/min from Landlines and 1,27 €/min from Mobiles, incl. taxes.

Customer Services:
02035143971 0-24 h every day (Customised service: 9-21 h).

  • ©2015 Vueling Airlines SA
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