Conditions of carriage

• 8.1
  General

Before check-in, the Passenger must attach an identifying label to their luggage containing true identification information. For its part, VUELING will assume responsibility for the Passenger’s luggage from that time onward. The Carrier will give the Passenger a Luggage Claim Stub, which will certify that the luggage was checked; this Luggage Claim Stub must be retained by the Passenger until the luggage is collected.

• 8.2
  Luggage restrictions
• It is prohibited to transport the following as luggage:
• • Items or objects which, in the Carrier’s or airport’s judgement, are not correctly wrapped or packaged.
    
  • Articles or objects that, in the judgement of the Carrier, may place the aircraft, its crew members or other Passengers in danger. In this sense, the goods and objects considered to be dangerous shall be those defined as such pursuant to the ICAO (International Civil Aviation Organization) guidelines and pursuant to the IATA (International Air Transport Association) guidelines (see section 8.3).
  • Items or objects for which transportation is prohibited by the laws of a country, whether origin, destination or stopover on the journey.
  • Items or objects which, in the Carrier’s judgement, are not appropriate to transport due to weight, configuration or size.
  • Fragile and/or perishable items or objects, money in cash or negotiable bonds, shares, samples, cameras, videogames, jewels and valuable objects, precious stones and metals, computers, electronic devices and identity documents (passport, National ID Document, etc.).
  • Fire arms and ammunition, except those for the purposes of sports or hunting activities. The fire arms for sports and hunting activities may be transported as hold luggage provided that they are not loaded, with the safety in place and secured inside a rigid bag, in such a manner so as not to be damaged during the flight. The passenger must notify the Carrier of the transportation of fire arms at the time of the flight reservation and must present the corresponding arms permit. The passenger shall be responsible for informing him or herself regarding the restrictions applicable in each country. In addition to the fire arm, the passenger may transport up to a maximum of 5 kg of ammunition, that must be packed in an appropriate manner, separate from the fire arm. The fire arm and the ammunition may not be transported in the same container. The transportation of ammunition is subject to the international guidelines regarding the transportation of dangerous articles.
  • Bladed weapons of any class or size. The Carrier reserves the right to allow antique bladed weapons to be checked in as luggage (swords, knives and daggers).
  • Live animals, except those expressly described in these Conditions.
    
• 8.3
  Articles considered to constitute Dangerous Goods
  • For safety reasons, the following articles are not permitted to be carried in the passenger’s luggage:
  • Explosives, ammunition or pyrotechnic material, (such as pyrotechnic devices, flares, flame torches, toy pistols and detonators).
    
  • Inflammable, non-inflammable, toxic, non-toxic or poisonous gases. (such as butane or propane gas bottles).
  • Inflammable liquids (such as lighter fillers, blue flame cigar lighters, gasoline, paints, dissolvents or alcoholic drinks with an alcohol content higher than 70%).
  • Inflammable solids (such as matches), substances with a risk of spontaneous combustion, substances that when in contact with water emit inflammable gases.
  • Oxidant substances and organic peroxide. (such as bleach)
  • Toxic or infectious substances.
  • Radioactive materials.
  • Corrosive substances (such as mercury that comprise part of thermometers, acids, alkalis or wet-cell batteries).
  • Diverse dangerous goods (such as magnetic materials, energy saving light bulbs, articles with internal combustion engines).
    

• 8.4
  Carrier’s entitlement to refuse luggage
• The Carrier reserves the right not to transport any objects or items listed in the paragraph above for operational or safety reasons.

• 8.5
  Carrier’s entitlement to inspect luggage
• For safety reasons, once the luggage has been delivered by the Passenger, the Carrier or competent authorities may register and/or inspect any part or all of the luggage using the appropriate technical devices or human means at any time. By accepting these Conditions, the Passenger expressly consents, in the widest possible interpretation of such terms, for their luggage to be searched and/or inspected as many times as necessary. The Carrier will not be responsible for damage caused to the luggage (such as breakage of padlocks, seals or packaging) as a consequence of the tasks of searching and/or inspection undertaken, except where negligence on its part exists.
• The Carrier is authorised to refuse boarding to the Passenger, without incurring any responsibility, in the event that the Passenger refuses to allow their luggage to be searched and/or inspected, or to allow access to luggage by local authorities.

• 8.6
  Luggage allowance per Passenger

With the exception of the Optima and Excellence fares, which include one bag of up to 23 kg per Passenger, each Passenger may check in, through payment of a variable supplement according to the individual characteristics of each flight, one item of luggage of up to 23 kg. By paying an additional amount, the Passenger can increase their bag weight to 32 kg. A maximum weight of 50 kg is the total luggage weight allowed per Passenger. Vueling can refuse to transport part or all the luggage that exceeds this weight, or which has not previously been paid for.

For babies under two years old, a pushchair or carry cot completely folded can be transported at no extra cost.

• 8.7
  Hand luggage

Each Passenger may only carry one item of hand luggage of up to 10 kg and no larger than 55x40x20 cm, with the exception of the Excellence fare which allows for one item of hand luggage of up to 14 kg.

In addition, the Passenger may carry one extra item free of charge and which must be significantly smaller than 55x40x20 cm, such as a small briefcase, a handbag or camera.

At the boarding gate, all hand luggage which does not comply to the company's regulations, i.e. which exceeds the amount, weight or measurements stated above, shall be removed and stored in the cargo hold of the plane, at an additional charge.

The carrier reserves the right to cancel the booking and deny boarding to those Passengers who fail to meet the hand luggage requirements indicated above.

All this except when, due to issues of local security in the origin or destination country, such items are allowed on the flight, notwithstanding the regulations governing hand luggage of specific products.

Objects (including musical instruments, etc.) that do not meet size requirements for carry-on baggage will not be accepted for transport inside the passenger cabin, unless the Passenger has purchased an additional Ticket or Connecting Ticket for such items.

The following objects cannot be transported as hand luggage:

• • Firearms and arms in general (including imitations, toy pistols, industrial staple guns, crossbows, lighters in the shape of firearms or harpoons and fishing rifles).
    
  • Sharp weapons and objects or objects with protusive edges (including axes, darts, ice picks and spikes, ice skates, switchblades, knives with blades longer than 6 cm, open razors and razor blades, scalpels, ski and trekking poles, drills, saws, screwdrivers, pliers, hammers, adjustable crescents or scissors with blades longer than 6 cm).
  • Blunt instruments (such as baseball bats, golf clubs, oars, skateboards, billiard cues, fishing rods or martial arts equipment).
  • Explosive or inflammable substances (such as munitions, detonators, reproductions or imitations of explosives, phosphorus, smoke generating cartridges, paint atomizers, turpentine or alcoholic drinks with an alcohol content over 70%).
  • Chemical substances (including bleaches, bacteria, extinguishers and neutralising or incapacitating sprays).

In accordance with the contents of Regulation 820/2008, the only containers of liquid, gel or products of a similar consistency that can be transported (for example toothpaste, hair gel, drinks, soaps, perfume, shaving cream, aerosols, lotions, food spreads, etc.) must be transported in containers that do not exceed 100 ml and placed within a transparent bag with a maximum 100 cc capacity that can be completely sealed. Only one bag per Passenger is permitted.

Liquids and semi-solids are also permitted (for example, baby foods) which must be consumed onboard for medical reasons or due to a special dietary need, although in such cases the Passenger may be required to demonstrate their authenticity.

Liquids purchased at the following locations are allowed on board the aircraft:

• Shops at the flight departure airport located beyond the security control point.
  
• Airport shops located beyond the Ticket control point but before the security control point. In this case they must always be contained in a tamper-proof package and the Passenger must provide proof that the purchase was acquired at that specific airport and on that date.
• At shops in other European Community airports or aircraft, provided that any liquids are contained in a tamper-proof package and proof is provided it was purchased at that specific airport on that date.
• At shops located beyond the boarding card control point of airports in other countries (according to the list in Annex I of Regulation (EC) 820/2008 of the Commission) provided that they are contained in a tamper-proof package and proof is provided that the purchase was made at that specific airport within the previous 36 hours.

VUELING recommends reading the aforesaid Regulation to check details on all current carriage prohibitions governing hand luggage.

VUELING will refuse to board, at any time, any hand luggage that does not comply with the requirements stipulated in the aforesaid Regulation. No economic compensation will be made for such items.

All hand luggage must be placed at all times in the overhead lockers installed for that purpose, under the Passenger's seat or where specified by the cabin crew. With the Excellence fare, the Passenger is entitled to reserve a space for one item of hand luggage of up to 14 kg. The Passenger shall be liable for all damages to VUELING or to third parties caused by his or her luggage, except when such damages arise through negligence on the part of VUELING.

• 8.8
  Luggage collection and release
• The Passenger can collect their luggage from the moment the Carrier makes it available at the points indicated for that purpose at the destination airport. Luggage collection by the holder of the Luggage Claim Stub or Ticket or Connecting Ticket, without protest and within the legally established periods, presupposes relinquishment of all later claims.
• In the case of lost luggage, the Passenger authorises VUELING or third parties to undertake the necessary investigation to find the luggage owner, using for this purpose objects or elements found either inside and outside the luggage, with all due respect for the confidentiality of the personal data obtained.
• In the event that the Passenger has not collected their luggage seven (7) days after the date it is made available, the Carrier may demand the amount of ten (10) Euros per day for storage. If the Passenger does not collect their luggage in the maximum period of six (6) months counting from its availability date, VUELING may dispose of the aforesaid luggage without incurring any responsibility.
• In the event the Passenger claims a piece of luggage yet does not hold the corresponding Luggage Claim Stub, such luggage will only be delivered if the Passenger can prove, to the Carrier’s satisfaction, that he or she is entitled to it. If VUELING requests, in justifiable circumstances, this person must provide economic cover before collecting their luggage, adequate to indemnify any loss, damage or expense the Carrier may incur as a consequence of that release.
• VUELING can block or deny luggage release to a Passenger carrying any luggage that appears suspicious, or at the request of another Passenger, or the Spanish state security forces, or the security forces in each country. In such cases, the Passenger must fulfil the legal procedures for collecting luggage and the Carrier will not assume any responsibility whatsoever for such delay, or refusal to release luggage.
• In the event that the Passenger purchases two or more point-to-point Flights, it is the Passenger’s own responsibility to allow sufficient time to be able to collect his or her luggage from the first flight (in the case of checked baggage), check it again, pass through security and passport control and arrive at the boarding gate for the second and/or following flights. The foregoing will not be applicable to Connecting Tickets.
• In the case of Connecting Tickets, the Passenger will check his/her luggage at the originating airport and collect it at the destination airport, the Carrier being responsible for handling the baggage at connections en route.

• 8.9
  Damage to luggage
• In the case of lost or damaged luggage, the rules established by national and international standards shall be applied, particularly the 1960 Air Traffic Act and the Montreal Convention of 28 May 1999, as well as Regulation (EC) No. 2027/97 of the European Council.
• VUELING shall be liable in cases of destruction, loss, delay or damage to luggage, up to a sum of 1,131 Special Drawing Rights. A Passenger can benefit from a higher liability limit by making a special value declaration, for which he or she must pay a supplementary charge. As regards unchecked luggage, VUELING shall only be liable for damages caused by its fault.
• If checked luggage has been damaged, lost, destroyed or delayed, the Passenger may indicate such to VUELING in writing at the earliest opportunity, within 7 days in case of damage and within 21 days in case of loss. The aforementioned periods shall begin as from the moment the luggage is handed over.
• VUELING shall not be liable for dents, scratches, stains, broken handles/wheels that may occur on luggage.
• If the airline operating the flight is not VUELING, the Passenger may register a complaint or claim with either.

• 8.10
  Animals and special luggage:

Any Passenger habitually requiring a guide dog may travel with it in the cabin, provided that the animal is correctly leashed and the Passenger accepts responsibility for any damage it may cause the other passengers.

The Passenger may, during the booking process, choose to contract the pet transportation service (except rodents) for which an additional price must be paid and the following conditions adhered to:

• • The animal must travel enclosed in a special box, with breathing holes and a waterproof floor. A homemade box is not adequate. If the container is not acceptable or safe, at the sole judgement of ground and flight staff, it will be rejected.
    
  • The maximum measurements of the box are 50 cm long, 40 cm wide and 20 cm deep, whenever the sum of these three measurements does not exceed 110 cm.
  • The maximum weight of the box (including the animal and its accessories) is 8 kg.
  • Food and drink containers must be covered, to avoid spillage.
  • The box must be transported on the ground, located between the Passenger’s feet or under their seat. It is prohibited to transport the box on the seat next to the Passenger, even if unoccupied, or on the Passenger’s lap.
  • Any animal which due to its special characteristics (bad smell, state of health, hygiene or violent behaviour) could cause annoyance to other passengers will be rejected.
  • Passengers who transport animals must take responsibility for them at all times, assuming responsibility for any problems they could cause.
  • The animal must not be removed from its box under any circumstances from aircraft boarding till disembarkation.
  • Only a single animal can be transported per box, except birds and other small animals.
    
    

The Passenger must ensure that the regulations in force in the country of destination allow the animal to be carried and to enter the country in accordance with local legislation and that it (i) fulfils all the required standards of hygiene and (ii) has all required documentation for its ownership and transportation.

The Passenger will be responsible for any damages (such as fines imposed by the destination country of the flight, etc.) that VUELING may incur from transporting the animal without the appropriate documentation.

Only two animals are allowed onboard in the passenger cabin on a single flight. The computer booking system will not offer the possibility for passengers to contract this service once this maximum quota has been filled.

VUELING does not offer the possibility of transporting animals in the aircraft hold.

To transport sports and special equipment the Passenger must accept the specific conditions and rates when contracting this service.

At the Passenger’s express request when booking the Ticket, through the Call Center at any time, or when checking in luggage, VUELING offers a service of equipment value declaration insurance, except for certain valuable objects, at an extra cost.

VUELING allows check-in of special equipment, at the cost and specialities appearing in the Annex to these Conditions.

9.

Optima and Excellence fares

Back

• 9.1
  Optima fares

The Optima fare includes, in addition to the features of the Basic fare, the following services:

(i) Flexibility for bringing forward the time of booked flights on the same date. You can only make this change at the sales desk at the airport, between 2 hours before departure of the new flight and closing time of the check-in desk, which is 40 minutes before departure of the new flight, except in Rome, which closes 55 minutes before departure.

(ii) Free reservation of a specific in-flight seat (including seats from rows 3 to 11 and from 15 to 31 if the flight is on an Airbus A320 and providing there are seats available). The number of available seats from rows 3 to 11 is limited and, if they are sold out, you must choose a seat from rows 15 to 31. The seat reservation fee included in the fare is non-refundable.

(iii) Free check-in for one item of luggage (up to 23 kg).

• 9.1.2
  Optima fare bookings

  You can book the Optima fare providing it is available for the desired journey. Combinations of more than one type of fare for the different legs of a single booking are not permitted. You will automatically be sent the boarding pass by email upon completion of the purchase process as long as a seat has been assigned.

• 9.1.3
  Modifying Optima bookings

• You can swap your flight free of charge for another that departs the same day providing there are seats available. You can only make this change at the sales desk at the airport, between 2 hours before departure of the new flight and closing time of the check-in desk, which is 40 minutes before departure of the new flight, except in Rome, which closes 55 minutes before departure.

  You cannot change from the Optima fare to the Basic or Excellence fare.

  Once you have booked the Optima fare, you can only change the times and name within the Fare itself. (see Permitted Changes)

• 9.2
  Excellence Fare

The Excellence fare includes, in addition to the features of the Optima fare, the following services:

(i) Free reservation of a guaranteed Duo seat.

(ii) Room reserved on the plane for hand luggage of up to 14 kg.

(iii) Preferential boarding and check-in desks. This service is only available at Barcelona and Madrid airports.

(iv) Flexibility on flight time changes, providing there are seats available and you must pay any price difference between the purchased ticket and the new ticket at the time of the change.

(v) Refunds permitted if the customer is unable to fly. The refund must be requested at least 2 hours before departure.

(vi) On-board snack.

• 9.2.1
  Excellence Fare bookings

  You can book the Excellence fare providing it is available for the desired journey. Combinations of more than one type of fare for the different legs of a single booking are not permitted.

  You will automatically be sent the boarding pass by email upon completion of the purchase process as long as a seat has been assigned.

  Accompanied minors may not acquire the Excellence fare.

• 9.2.2
  Modifying Excellence Fare bookings

• You cannot change from the Excellence fare to the Basic or Optima fare.

  If you wish to change flight times and the Excellence fare is not available for the new flight, you may choose to fly under the commercial conditions of the Basic or Optima fares, if such are available for the new flight. The Excellence fare ticket will then be cancelled and the price refunded and a new booking will be made under the Basic or Optima fares. As soon as you have made the new booking under the Basic or Optima fares, you lose all the privileges of the Excellence fare.

  Any changes must be made through our Customer Services or at the airport Sales Desk if you are bringing your flight forward.

  Flight time changes are allowed and with no fee for the change of flight, but you must pay any price difference between the purchased ticket and the new ticket at the time of the change.

  You can also change the name of the ticket holder free of charge.

• 9.2.3
  Cancelling Excellence Fare bookings

• You can cancel an Excellence Fare flight and no explanations are required. The cancellation may also be applied to only one leg, for instance the outbound or the return flight, under a single booking number.

  The cancellation must always be made at least 2 hours before the departure time of the first leg. If you have already flown one of the legs included in the booking, the other leg cannot be cancelled.

  If you decide to exercise this right, we will refund the cost of the Excellence fare paid for the leg and the passenger for whom the cancellation is made.

 

10.

Check-in and administrative requirements

Back

• 10.1
  Maximum check-in period
• The Passenger must arrive at the airport with enough time before the departure of their flight to comply with all government requirements and, if necessary, check in their luggage. The check-in counters will open two hours before and close 40 minutes before scheduled flight departure, even if the flight is delayed, with the exception of the following airports:
• • Roma Fiumicino (FCO) and Saint Petersburg (LED): 45 minutes prior to departure.
    
  • Tel Aviv Ben Gurion (TLV): 60 minutes before takeoff.
  • Barcelona with destination Tel Aviv - Ben Gurion (TLV): 60 minutes prior to departure
• After this period, no further luggage will be accepted or boarding cards issued. After the maximum check-in period, the Carrier may assign the seats of Passengers with a booking but no early boarding card, who have not identified themselves at the corresponding check-in counter, or at any other office indicated by the Carrier prior to the maximum check-in period, to Passengers who are on the waiting list pending acceptance.
• 10.2
  Check-in
• To check in luggage, the Passenger must present their Ticket or Connecting Ticket or the corresponding Booking Number, as well as a legally accredited document that verifies their identity. The Carrier reserves the right – on its own behalf or through third parties – to identify the Passenger by other means if it considers that the documentation presented is insufficient, or in the case of doubtful identity, or doubtful validity of the documentation presented.

• 10.3
  Boarding
• Boarding will begin 30 minutes before takeoff. The boarding gate will close 10 minutes before the flight departs. The Carrier reserves the right to cancel seat assignation and bookings of Passengers who do not embark at least ten (10) minutes before the scheduled departure time. Passengers who arrive late at the check-in counter will not be admitted onboard, they will not be entitled to compensation for denied boarding and will be liable for damages incurred by VUELING in the event that their luggage must be located and removed from the aircraft due to being checked in yet the Passenger not having reported to the boarding gate on time.
• Whenever possible, families travelling with children, passengers in wheelchairs and passengers with reduced mobility will take preference during boarding.

• 10.4
  Passenger rescue service
• VUELING offers a specific service to allow a Passenger who misses a flight, after payment of the corresponding cost, to board a later flight (Passenger Rescue). If a Passenger decides to contract this product, they will likewise be subject to the contents of these Conditions regarding the new flight.
• 10.5
  Travel documents
• The Passenger will be responsible for obtaining, maintaining in their keeping and presenting when required, all entry and departure documentation required for countries from which, to which, or over which they are being transported, as well as health documentation or other documentation that could be demanded in such countries. The Carrier reserves the right to refuse to transport any Passenger who has not complied with such laws, regulations, rules, demands or applicable requirements, or whose documents do not comply with the former, in the Carrier’s judgement, or the judgement of authorities in the departure or arrival country.
• 10.6
  Denied entry into a country
• In the event that, for any reason, a public authority of any of the countries to which, from which, or over which transportation is provided denies entry to the Passenger into that country, including transit, the Passenger must pay the price of their return transport to their airport of origin or any other airport. The Carrier will not be obligated to reimburse the Passenger for the portion of the Ticket or Connecting Ticket corresponding to the routes that the Passenger has not completed nor will it have any liability for this Passenger’s luggage.

• 10.7
  Passenger responsibility
• In the event that the Carrier must pay a fine, sanction, or incur any cost due to noncompliance by the Passenger or their luggage (customs, police, etc.) of any law, demand or other travel requirement in the countries from which, to which, or over which transportation is provided, the Passenger must reimburse, when the Carrier so requires, the amount the Company has paid, or the cost it has incurred or must incur.

• 11.1
  The Carrier’s entitlement to refuse carriage to Passengers

The Carrier reserves the right to refuse carriage to a passenger in possession of a Ticket or Connecting Ticket at any time if, in the Carrier’s judgement:

• • It is necessary or convenient for reasons of public safety.
    
  • It is necessary or convenient in order to comply with the laws or applicable regulations in a country of flight origin, destination, or stopover.
  • It is necessary or convenient due to the Passenger’s behaviour, status, age, mental or physical condition.
  • It is necessary or convenient to avoid damage, discomfort or serious nuisance to other Passengers or crew.
  • It is necessary or convenient because the Passenger has previously and repeatedly failed to comply with the Carrier’s regulations.
  • The Passenger has presented the Carrier with a document that is (a) allegedly acquired by illegal means, (b) reported as lost or stolen, or (c) allegedly false or containing modifications or alterations of any type not made by the Carrier. In such cases, the Carrier reserves the right to retain such documents.
  • The person who presents themselves at the Carrier’s counter is not the same person as indicated on the ticket. In this case, the Carrier reserves the right to retain the aforesaid Ticket.
  • The Passenger cannot verify that they have paid the full amount of the airline Ticket or Connecting Ticket, or has requested cancelation of the charge to the card with which it was purchased.
    
    
• 11.2
  Transport restrictions
  • Pregnant women: The carrier agrees to carry women who are up to 27 weeks pregnant (inclusive) without their having to provide a medical certificate. When the journey takes place between weeks 28 and 35 of the pregnancy (both inclusive), the original doctor’s permission must be provided and which states that the passenger is fit to fly, the period of validity and the doctor’s registration number and signature. Women who are at week 36 or more of their pregnancy may not travel.
    
  • Minors:Minors under twelve (12) cannot travel without a guardian over sixteen (16). Children between five (5) and eleven (11) (13 + 364 days) can travel alone by contracting VUELING’s , after payment of the corresponding cost. Optionally, the aforesaid service can be contracted for minors aged between twelve (12) and seventeen (17) (17 + 364 days).

• For safety reasons, babies under seven (7) days old will not be admitted onboard. Babies from seven (7) days to two years (1 + 364 days) old will travel on their mother’s or father’s lap. It is not possible to take baby seats or carry cots into the aircraft cabin. Such Passengers under two (2) years old must pay a single amount per booking. Only a maximum number of six (6) minors aged between five (5) and eight (8) and one baby not entitled to a seat will be allowed per adult over eighteen (18).
• At any time, both VUELING and the local authorities at the departure or arrival airport may demand all documentation referring to the baby or child travelling, so we recommend you always carry it with you.
• VUELING only accepts onboard minors under the age of fourteen (14) who are holders of a current DNI [Spanish National Identity Document] or passport in their name. Children under 12 years of age must likewise hold a passport or DNI, but the Spanish libro de familia [Family Record Book] is sufficient if the flight is within Spanish national territory and they are accompanied by one of their parents.

The authorities may demand minors under eighteen (18), resident in specific countries, who are travelling unaccompanied by their parents or a legal guardian, to fill in a form signed by the latter before the flight departure, without which they may not board. Specifically and by way of example, in the case of Rumania minors under eighteen (18) travelling alone or accompanied by a parent can only do so if holding an official certificate signed by both parents.

• • Passengers with diseases and infections: The Carrier will not accept Passengers suffering from serious infectious diseases, or regarding which the health authorities have declared a level of official alert, such as serious respiratory or viral infections, tuberculosis, or pneumonia.

12.

Conduct on board the aircraft

Back

• If, in the Carrier’s judgement, the Passenger’s behaviour onboard the aircraft could place the aircraft or any person or goods onboard in danger, or becomes an obstacle to the crew fulfilling their duties, or the Passenger ignores any instruction from the crew or threatens, abuses or insults any crew member, or behaves in a scandalous manner or in a manner that could be considered offensive to the other Passengers, the Carrier may take the necessary steps to ensure that such behaviour does not continue, including disembarkation from the aircraft. VUELING will later proceed with all the legal actions to which it is entitled in civil or criminal law.
• If as a consequence of the Passenger’s behaviour onboard the aircraft, the aircraft Commander decides, in the reasonable exercise of his discretion, to detour the aircraft in order to disembark the Passenger, the latter must reimburse the Carrier for all costs arising from such a detour.
• Except with the Carrier’s express permission, it is prohibited for safety reasons to use any electrical equipment or similar device onboard an aircraft, with the exception of hearing aids and pacemakers. Equipment and devices the use of which are prohibited include although are not limited to the following: radios and portable recorders; mobile and cellular phones; laptops; audio tape, compact disk, DVD and/or MP3 players, electronic games and transmission devices (including remote control toys and portable transmitter-receivers).
• Consumption of alcoholic beverages is not allowed except those that have been purchased onboard.

 

13.

Liability for personal injury or property damage

Back

• 13.1
  General considerations
• In the event of accident, VUELING’s responsibility is the following:
• Responsibility will be limited to proven damage and under no circumstances will VUELING be responsible for indirect damage or injury, or damage or injury that is not sufficiently proven, including any form of non-compensatory damage or injury.
  
• VUELING is not responsible for any damage or injury resulting from compliance on its part with the law, governmental regulations, ordinances or requirements, or from the Passenger’s noncompliance with the same.
• The General Carriage Conditions likewise apply to VUELING’s authorised agents, employees and representatives to the same degree as they apply to VUELING. The amount recoverable by VUELING and its Agents, employees, representatives and authorised personnel will not surpass the amount corresponding to VUELING’s responsibility, in the event it exists.
• If the airline responsible for the flight is not VUELING, the Passenger may formulate a claim to either company. The contracting Company is that appearing on the Ticket or Connecting Ticket.
• Any claim before a court must be presented within the maximum period of two years from the aircraft’s arrival, or from the day it should have arrived.
  

• 13.2
  Bodily injuries
• VUELING will be responsible for damages incurred in the case of death or wound or any other bodily injury the Passenger suffers if the accident that caused the injury occurred on board the aircraft or during any operations of Passenger boarding or disembarkation, in the terms and to the extent prescribed under Regulation 2027/97 (amended by Regulation 889/2002) and the Montreal Agreement of 28 May 1999, notwithstanding VUELING’s exclusions of responsibility in the event that (i) the death, wounds or other bodily injury are due to the Passenger’s pre-existing state of physical or mental health, prior to Passenger boarding operations; or (ii) if the injury was caused or facilitated by the Passenger’s negligence, or due to their state of health prior to boarding the aircraft.
  
• There is no set economic limitation for liability in the event of the Passenger’s injury or death. For damages of up to 113,100 Special Drawing Rights, the airline cannot contest indemnity claims. Above this amount, the airline can contest a claim in the event that it can prove that there was no negligence or error of any type on its side.
• The recoverable sum will cover repair of damages, as specified in an amicable, non-litigious solution, as determined by the ruling of an expert or competent tribunal.
• VUELING will compensate the Passenger for recoverable damages only for the part that exceeds any payment received from a public social security body or other similar institution.
• VUELING reserves the right to appeal against third parties, including, without limitation, subsidy and indemnity rights.
• In the event of death, wounds or bodily injuries as a consequence of an air accident, the person/s entitled to compensation, once identified, will be offered an advance payment to cover their immediate needs, proportional to the damages caused. In the event of death, such advance payment must not be less than 16,000 Special Drawing Rights per Passenger. The advance payment will be made within fifteen (15) days following verified identification of the person/s entitled to compensation. This does not constitute any admission of responsibility and will be deductible from the definitive amount payable for liability in accordance with this Section, but will not be reimbursable except in the cases prescribed under Art. 20 of the Montreal Agreement, or if there is no entitlement to indemnity.
• All claims must be presented, in a maximum period of two years from the date the aircraft arrives or should have arrived.