1. Select a flight, read and accept our conditions of carriage.
   
2. Enter the passenger data and your purchaser contact details. (The purchaser need not be one of the passengers.)
   
3. Make your payment using a credit card in our secure web environment. (Visa, Visa Electron or Mastercard).

You will receive a confirmation e-mail after making your purchase.

From 26 July 2008, the provision of an assistance service for disabled and mobility-impaired passengers will no longer be the responsibility of airlines, but that of each airport.

• If you are disabled or have impaired mobility and booked your flight by telephone, we’ll make sure your request reaches the service operators in the airport concerned.
• If you made your booking through our website, you must advise us at least 48 hours before the flight that you are flying with us, which is to be done by calling by the Vueling Reservation Center on 902 33 39 33. We’ll ensure your request reaches the service operators in the relevant airport.
• In the case of Spanish airports, you may, if you prefer, arrange for assistance in the airport by contacting Aena directly via the website www.aena.es or by calling the Aena Telephone Information and Help Service on 902 404 704. Remember that you must advise us at least 48 hours before your flight that you're flying with us.

Once you arrive at the airport you must go to one of the meeting points for disabled and mobility-impaired passengers at the airport and request assistance there. The service operators will escort you to our check-in desks. Look at a map of the airport from which your outbound flight is departing to find the nearest meeting point.

Remember that you must be at the Vueling check-in desk 2 hours before your flight takes off.

You can change your ticket up to 2 hours prior to the scheduled flight departure time to ensure no money loss, however you cannot cancel a ticket. This practice is necessary in order to offer you the best prices.

Of course, with Vueling, you never lose money on your ticket since you have total flexibility.

Our tickets can be changed up to 2 hours before departure. You can change the date, time, and even the destination of the flight.

The cost of making this change is 35 € per flight and person.

In addition to this cost, you will have to add any difference between the total flight costs at the moment of making the change. There will be no reimbursement of any kind if the fare of the new flight is less than the old one.

You can make these changes by selecting “Changes and Queries” or by phoning Vueling's customer service line centre.

Vueling only sells individual flights. So if you purchase two flights on the same day, we suggest you leave a safe period between them to stop any setback causing you to miss the second flight. If that happens, Vueling won’t be responsible.

Yes, the passenger name on the ticket can be changed up to 2 hours before departure, as long as the first flight of a round trip ticket has not been taken.

Changing the name of a passenger will be charged at a fee of 50 €; to make this change you need to phone Vueling's Customer Service Line Centre.

In addition to this cost, you will have to add any difference between the total flight costs at the moment of making the change. There will be no reimbursement of any kind if the fare of the new flight is less than the old one.

For complete peace of mind, we recommend purchasing the travel insurance we offer on our website for only 14 euros.

The following comprehensive insurance is completely voluntary; you can elect to opt out by unchecking the box labelled “optional insurance” during the purchase of your ticket if you are not interested. The insurance includes the following coverage: (i) flight cancellation fees up to a maximum of 300 euros, (ii) medical fees up to a maximum of 600 euros on domestic flights and 4.800 euros on international flights, (iii) up to 600 euros in case of theft, damage, or lost baggage, or 250 euros for having to wait for baggage longer than 24 hours, (iv) up to 30.050 euros for accidents, and (v) up to 60.000 euros for damages caused to a third party. The aforementioned coverage is subject to the conditions of the policy, which is summarized below with the purpose of informing you before electing the coverage. Remember that Vueling does not accept cancellations. Cancellation reimbursements are only applicable in cases of extreme circumstances.. For more information, please consult the policy conditions.

The following persons are eligible for coverage: European nationals or those whose regular residence is in Europe, who travel with VUELING AIRLINES, S.A. throughout Europe, and who elect the following comprehensive coverage. The company issuing the insurance is MONDIAL ASSISTANCE SEGUROS Y REASEGUROS, S.A. UNIPERSONAL, and VUELING AIRLINES cannot be held responsible for non-fulfilment of contract obligations on the part of the issuer.

Vueling only uses electronic tickets, thus saving on printing fees from using traditional tickets in order to offer you the best prices. With this, all you need to do is present your National Identity Card or passport and confirmation number at our terminal for check-in at the airport. The confirmation number is the number you receive upon finalizing your reservation, which is also sent to you along with your itinerary. The confirmation number is comprised of a combination of six letters or numbers.

Vueling’s computer system lets you search for reservations by using the credit card number with which you purchased your fare. This allows us to guarantee the confidentiality of your reservation. That’s why if you call our Vueling Customer Service Centre and give us this number, we can find your confirmation number.

Vueling Customer Service Center:

Spain: 807 00 17 17
Maximum price per minute from a landline: 0,41 €, tax included.
Maximum price per minute from the mobile phone: 0,75 €, tax included.

Italië: 199 30 88 30
Frankrijk: 0821 23 15 50
Portugal: 707 78 39 39
Belgium: 070 35 90 02
Nederland: 0900 111 22 88

Van 08.00 tot 00.00 uur elke dag van de week

We remind you that you will need to present your National Identity Card or passport upon arriving at the airport to confirm your identity.

Regular airline companies change their schedules twice a year; once in March and once in October. For this reason, we design our route plans, or “Vueling Cities” every six months.

You can make your purchase on this website with absolute trust because we use the latest and most advanced security system for e-commerce. Thousands of our clients have made purchases with no problems of credit card fraud. Vueling.com is also secured by Verisign, the worldwide leader in certified internet security, in which the following advantages exist:

• Experience—VeriSign has secured over 765,000 Web sites, including the top 40 e-commerce sites and virtually all of the Fortune 500 businesses with a Web presence.
• The Leading Trust Brand—The VeriSign brand—represented by the widely recognized Secure Site Seal— gives your e-commerce customers the confidence to trust your site and shop securely.
• Peace of Mind—Secure Site and Commerce Site services include up to $250,000 of NetSure®warranty protection against economic loss due to theft,impersonation,corruption,or loss of use of an ID.
• Standards—VeriSign is the only Certificate Authority to undergo KPMG’s annual audit to certify trusted practices (SAS 70 Type II Audit).
• Value-Added Features—Secure Site and Commerce Site Services include a variety of additional services,such as site performance and security auditing,Dun & Bradstreet Business Credentials,training discounts, and more.
• Interoperability—The VeriSign Trust Network (VTN) provides a globally interoperable digital certificate infra-structure through a trusted network of worldwide Certification Authorities.

Yes. Vueling is the first Spanish airline to offer its clients the option of reserving a seat on-line. You also have the option of reserving a seat through the Vueling Customer Service or when checking-in at the airport.

Fly in an XL Seat With our XL Seat you’ll enjoy more space to stretch your legs, work on your laptop or read the paper. Try it for just €10 for Spanish domestic flights & €13 for international flights. You can select them on our seat map when your are booking your flight or in the changes and itinerary section once you have booked your flight. Book your XL seat when you are booking flight as these seats sell out fast! Please note that for safety reasons a passenger must comply with age and health conditions to occupy an XL seat. The passenger will need to read and accept them before booking it.

If you are a resident of the Balearic Islands, Canary Islands or the city of Ceuta, entitled to discounts, and you wish to have this discount applied, you must activate the check box on the lower part of the flight search page, and select one of the options on the drop-down menu.

You must also show your authorization as resident of the Balearic Island, Canary Islands or Ceuta at the check-in counter. You can do so by showing either your DNI [Spanish national ID] (as long is it verifies your residence in the Balearic Islands or Ceuta), a certificate of residence from your Town Hall, the Tarjeta de Residente or the Credencial de Diputado/Senador.

During the process of your online purchase, you will be asked what type of identification you will present at the airport. Please take care in your response; it is important that what you indicate on the website agrees with what you present at the airport.

In no case will resident discounts be applied to flights already taken.

Members of large families who have the pertinent documentation can receive discounts on airfare for regular domestic flights. The discount is 5% for general status families and 10% for special status families.

In order for us to apply this discount, you must activate the check box on the lower part of the flight search page, and select one of the options on the drop-down menu.

You must also show your authorization as member of a large family at the airport check-in counter.

In no case will large family discounts be applied to flights already taken.

Your up-to-date DNI [national identity document] or passport. In any case, as we indicate in our Carriage Conditions (points 9.2 and 9.4), it is the passenger’s responsibility to find out what documents you need to travel according to your particular situation. That’s why we suggest if you have any doubts about this, you contact your country’s embassy or consulate.

Only from 14 years old upwards. Vueling has no child companion service, so under-14s should travel with somebody who is at least 16 years old, who should appear on the same reservation as the child. (Passengers met in the check-in queue will not be accepted as companions).

In Paris: From terminal 1 at Charles De Gaulle.
In Barcelona: From terminal C at Prat.
In Madrid: From terminal T4 at Barajas.
In Milan: From terminal 1 at Malpensa.
In Rome: From terminal B at Fiumicino.
In Brussels: From terminal A at Zaventem.
In Amsterdam: From terminal 1 at Schiphol.
In the rest of airports, from the departure terminals.

Check-in desks open 2h 30 min before departure and close 40 min before departure.

You should arrive to your boarding gate 30 min before the flight's departure as indicated on your boarding pass.

The gate closes 10 min before scheduled departure time. No passenger arriving any later will be permitted on the flight.

If you arrive at the airport with your boarding card, you’ll avoid queues. For example, if you’re only carrying hand luggage, you can go straight to your boarding gate. If you have luggage to check in, the procedure will be faster. You can check in online from 7 days to four hours before your flight leaves.

Currently, we fly every day from and to Barcelona, Valencia, Madrid, Bilbao, Seville, Palma de Mallorca, Paris, Brussels, Milan, Rome, Malaga, Lisbon, Ibiza, Minorca, Amsterdam, Alicante, Santiago …
In the future, we will fly to other cities in Spain and Western Europe. If you have any destination suggestions, you can send your ideas through our website by selecting contact us. clients@vueling.com.

Your flight is only one part of your trip but don’t worry we have selected for you the best hotel accommodations and car hire.
We have teamed up with some travel experts who will offer you the best value for money hotel or car in few clicks!
Book your hotel from 20€
Book you car rental from 19€

Each passenger can check in up to 20kg of luggage at a cost of €10 per flight and suitcase when doing so via our website.
It is important that during the purchase process you indicate the exact number of suitcases you will check in because, once at the check-in counter, unregistered suitcases will incur a cost of €20 per flight and suitcase.

Any weight exceeding 20 kg will be charged at a rate of 8 euros per additional kg; up to the total maximum of 50 kg allowed per person.
The maximum weight admissible per package is 32 kg.

You are allowed to take 1 piece of carry-on luggage weighing up to 10kg with the maximum dimensions of 55x40x20cm.

These conditions are subject to space availability.

At the boarding gate, hand luggage that does not comply with the company’s regulations – that is, exceeding stipulated amount, weight or dimensions (55x40x20) – will incur a cost of €30 per suitcase.

You can travel with sports equipment like skis, snowboard, golf clubs, bicycle, surfboard, windsurfer and so on, as long as you pay an additional, 30-euro charge per item and flight.

Remember that bicycles must be correctly wrapped or packaged for transport (the bicycle dismantled as far as possible, tyres deflated and pedals removed).

(Bear in mind that in the Carriage Conditions, point 8.2. in the section Luggage, we establish that the company has the authority to accept or reject any parcel due to its weight, shape or size).

You can carry them as hand luggage as long as they don’t surpass the maximum weight of 10kg or the dimensions set for this situation (55Lx40Dx20W).
If the instrument surpasses these measurements, you can purchase an extra seat or check it in – under your own responsibility as it will travel in the aircraft hold under the same conditions as normal luggage.
To transport cellos you must buy an extra seat.

No. We're sorry, but to efficiently manage our flights, Vueling only accepts guide dogs for the blind on all its routes.

You must first fill-out a baggage irregularity form in the same airport of arrival to begin a search. In the arrival area of each airport, you will find our personnel in uniform (Barcelona or Valencia) or at the Vueling arrival offices. You will also be provided with a form consisting of directions and instructions of what to do at that point.
The airport of arrival will conduct a search to locate your baggage up to five days (inclusive) after the date on the P.I.R. form. After the fifth day, our baggage claim centre will handle and conduct a search, as well as your claim.

We know it’s important to have all the information available regarding your luggage. That’s why we want to let you access our worldwide search system, where you can find the latest updated information. Find out more...

Your claim details should be sent to:

VUELING BAGGAGE
Parque de Negocios Mas Blau II
Pla de l'Estany, 5
08820 El Prat de Llobregat - Barcelona (Spain)
Telephone (+34) 902 48 66 48
Fax (+34) 93 378 76 50

If you want to contact us by e-mail, click here.

If your suitcase is damaged in any way that compromises its function of protecting the contents, you must fill in a luggage irregularity form (called a PIR) at your destination airport, or visit our Vueling Arrivals office in the airport’s Arrivals area.

We remind you that we are responsible neither for broken handles nor broken wheels nor stains nor scratches nor either for dents.

Send us the following documents in a period of seven days after your flight arrival:

• PIR
• Tag
• Boarding pass
• Repairing budget (at the Vueling office, our staff will give you the workshop address we work with in your city)

It is very important for you to send us the original documents. In case you need to contact us, call our Customer Service Centre on 902 333 933.

You can check-in online from 7 days before up until 4 hours prior to your flight.

Online check-in is only possible:

- If you are not travelling with babies aged 1 to 23 months.
- Whenever your flight allows.

Persons requiring special assistance should not check-in online; they should consult our check-in personnel who will indicate the most adequate seat for their needs.

As you may well know, Vueling is a new type of company that incorporates the latest in technology and customer service to always provide you with the best fares. Below, you will find three fundamental reasons that make us competitive:

- Our sales are directly internet-based or through the Phone Reservation Center.
- Our aircraft, Airbus 320, are new, which use the most efficient designs and materials in order to reduce the fuel consumption and other operative costs.
- Our flight crew always sleep “on base” (basically, at home) which allows for us to have high productivity levels and little travel costs.

The fare is basically determined by two variables: the amount of time the customer books in advance and the number of seats already booked on the flight.

This generally means that the earlier you buy, the cheaper your flight will be, and that the price of the flight rises as the plane fills up.

Since Vueling was founded in 2004, it has had a shareholder core comprised of companies of the highest standing that chose to support Vueling’s business plan and work day after day to make this company a clear referent within the airline sector in Europe’s south-west.

Having achieved another step in its development, Vueling was floated on the Spanish stock market on 1st December, 2006, generating great interest among national and international investors.

Vueling’s key shareholders are as follows:

- Hemisferio Investments, in the Planeta group, the world’s largest Spanish language publishing group: 15.9%.

- The company’s own management team: 11.1%.

- Atalaya Inversiones, an investment vehicle of some Spanish saving banks: 5%.

- Executives in the company Jetblue, a leading US airline in innovation and quality: 3.8%.

You can visit the section of our website Contact us.

We want to reward you and encourage you to fly with us more often. That’s why we’ve created a space where we give you more for being a faithful flyer. Punto is the air-points programme with its feet on the ground. We want to be clear, user-friendly, limitless... and we want to achieve our objective: you fly more often with us. That’s why you’re flying free.

Do you want to join Punto? It’s a fast, hassle-free process. Just fill in a simple form and when you’ve finished, we’ll send you an e-mail to confirm you’re now a Punto Member. In less than 3 minutes you’ll be ready to fly and collect points.

Fly! Sign up here.

When you book and purchase your ticket, we’ll give you 1 air point on every €2 of airfare you spend.

When you use your Vueling Visa, we’ll give you 1 point for every €10 you spend.

When you buy gift vouchers, we’ll give you 1 point for every €2 you spend.

When making your car rental reservation with us, we’ll give you 1 air travel point for every 15 Euros you spend.

Punto air points have no flight restrictions. They just depend on seat availability on the flight you choose.

Just one word of advice: Your air points work like airfares. The earlier you book, the fewer air points you’ll need and vice versa.

For a national flight you’ll need a minimum of:

• One-way – 500 air points.
• Return fare - 1.000 air points.

Apart from earning points, if you flew with us more than 25 times over the year and you buy a ticket on points, we’ll give you a ticket for your friend for free.
With Punto, your airfare will be free. The only thing you’ll have to pay are the fees and taxes.