“Ticket” means the locator number and, if applicable, the luggage claim stub, issued by or on behalf of the Carrier, which entitles its holder to travel from the point of origin to the destination under the terms and conditions contained therein and in these General Carriage Conditions.

“Connecting Ticket”: refers to a Ticket formed by two or more segments. A Connecting Ticket comprises one Ticket issued jointly with another Ticket, and the two Tickets together constitute a single carriage contract of discretionary nature and subject to the corresponding discretionary charge for services.

“Segment”: portion of travel between one consecutive take-off and landing.

“General Carriage Conditions” or “Conditions” mean the general air carriage contract conditions for Passengers and Luggage.

“Montreal Agreement” means the Agreement that unifies certain regulations governing International Air Carriage signed in Montreal on May 28th, 1999.

“Planned stopover”: mare those locations indicated in the passenger’s itinerary, different from the point of origin and destination, that are scheduled as expected stopovers en route.

“Passenger”: any person holding a Ticket or Connecting Ticket, excepting members of the operating crew.

“Point to point flight”: refers to a flight comprising a single Segment, that is, there is no planned stopover en route.

“Regulation 261/2004” means the Regulation (EC) 261/2004 of the European Parliament and Council, dated 11 February 2004, which stipulates common regulations governing compensation and assistance to Air Passengers in the event of denial of boarding and cancellation or long delay of flights.

“Regulation 2027/97” means Regulation (EC) 2027/97 of the European Council, dated 9 October 1997, governing the responsibility of airlines with regard to air carriage of Passengers and their Luggage, amended by Regulation (EC) 889/2002 of the European Parliament and Council, dated 13 May 2002.

“Carrier” or “Vueling” means Vueling Airlines, S.A., a company with its registered business address at El Prat de Llobregat (Barcelona), Parque de Negocios Mas Blau II, Pla de l'Estany, 5, holder of Spanish NIF [Fiscal Identity No.] A-63422141, and Air Operator Certificate number 060.

The object of the present General Carriage Conditions is to regulate the Terms and Conditions under which VUELING will transport the Passenger and their luggage to the destination specified in the Ticket or Connecting Ticket and will provide, if applicable, other services related to the aforesaid air carriage.

Any Carriage and other services provided by the Carrier will be subject to the following regulations (the “applicable regulations”): (i) the regulations that appear in these General Air Carriage Conditions; (ii) the particular and special conditions which, where pertinent, are applicable to a group of Passengers or to one or several Passengers individually, respectively; and (iii) the regulations applicable at all times. The General Conditions are available to the Passenger on the Carrier’s website (www.vueling.com), and a copy of the same can be obtained at VUELING’s registered business address.

None of these Carriage Conditions will annul any available right to which applicable legislation entitles the Passenger.

If the Passenger purchased their Ticket or Connecting Ticket with the assistance of or via a third party, the latter will be responsible both for providing the Passenger with a copy of the present General Conditions and for notifying the Passenger of incidents that occur on or to their flight, except – in the latter case – when the email address appearing in the booking is the Passenger’s own address. VUELING will not be held responsible under any circumstances for the consequences to which the Passenger is subjected due to the third party through which the booking was made not fulfilling the obligations described in this paragraph.

3.1 General Provisions The Ticket will be used exclusively for the flight indicated and by the person who is listed as the Passenger on the Ticket. The Ticket or Connecting Ticket will be valid solely for the Passenger whose name appears on it and for the flight listed on this Ticket. The Ticket or Connecting Ticket is non-transferable and cannot be transferred to a third party.

The Ticket or Connecting Ticket will include, as well as identifying data of the Passenger and the flight, a summary of these General Air Carriage Conditions and any other information that VUELING considers indispensable.

3.2. Connecting Ticket The carriage service, contracted on a discretionary basis, includes the itinerary as indicated on the Connecting Ticket, from the place of departure, passing through planned stopovers, to the final destination, and is subject to the corresponding discretionary charge for services.

The Connecting Ticket will lose its validity if all segments are not completed as indicated in the Connecting Ticket.

Any possibility of the Passenger canceling one or more segments is totally excluded.

4.1 General: The Price of the Ticket or Connecting Ticket solely includes carriage from the departure airport to the destination airport , passing through any planned stopovers on the Connecting Ticket. The Price of the Ticket or Connecting Ticket does not include ground transport service between airports, or between airports and/or terminals in the destination city.
VUELING’s Ticket or Connecting Ticket Prices are dynamic, and depend on the sales channel.

4.2 Taxes and administration fees: VUELING includes IVA [value-added tax] in all its prices, as well as fuel supplements – if applicable – and the administration fees that each airport authority establishes. Other operating service charges will be expressly notified and must be accepted by the Passenger before making payment. These fees are subject to decisions beyond the Carrier’s control, and may therefore increase  or decrease after booking yet before the Passenger flies. The Passenger will have the right and the obligation – respectively – to accept such changes, and the Passenger expressly authorises VUELING to charge such increase or reimburse any decrease to the same card with which the Passenger paid for the Ticket or Connecting Ticket if such was the payment method. VUELING may cancel bookings of those Passengers who have not paid for their booking with a credit card, have been notified of a fee increase and have not paid the difference before flying.

4.3 Price Refund: Except as stipulated in these Conditions, if the Passenger does not use the Ticket or Connecting Ticket either fully or partially at the appropriate time, the Carrier is under no obligation to refund or reimburse the Price of the Ticket or Connecting Ticket, including fuel supplement, administration fees, taxes or any other amount paid by the Passenger for the flight contracted. The exception to the above is reimbursement of the amount paid by the Passenger corresponding to Airport Fees and Security Fees if the Passenger so requests and after discounting from the refundable amount the amount of €15 per booking, in concept of handling fees.

4.4 Exceptional circumstances: Notwithstanding the content of the sections concerning non-refund of the airfare due to change of flights, VUELING applies special guidelines to the following circumstances:

A) SURGICAL INTERVENTION: In the event that the Passenger, their spouse, child, father or mother must undergo necessary surgical intervention on the flight date, a change of flight date may be requested at no charge, but under no circumstances may refund of the airfare be requested. Notwithstanding the above, in the event there is a difference in airfare between the new assigned flights in comparison to the original, this fare difference must be paid.
New assigned flights must be used within a maximum period of six [6] months from the date of purchase of the Ticket or Connecting Ticket. That means the Passenger must fly before six [6] months have elapsed after the Ticket purchase date.

B) DEATH: In the event of a Passenger’s death, his or her family can request reimbursement of the airfare. In the event that the deceased person is not the Passenger, but the Passenger’s spouse, father, mother or child, a change of dates may be requested at no additional cost except the airfare difference if applicable. New assigned flights must be used within a maximum period of six [6] months from the date of purchase of the Ticket or Connecting Ticket. This means the Passenger must fly before six [6] months have elapsed after the purchase of the Ticket or Connecting Ticket.

C) COMMON PROVISIONS: In order to verify surgical intervention or death, ONLY MEDICAL OR DEATH CERTIFICATES WILL BE ACCEPTED, respectively, which must be presented within a period of seven [7] working days, counting from the same day in which the contingency occurred. Requests received outside this period will not be considered except for force majeure causes. Under all circumstances, VUELING must be notified by telephone before departure of the affected flight.
Acceptance or non-acceptance of these documents will always remain at VUELING’s sole discretion.

4.5 Free tickets: Passengers travelling on free Tickets are not entitled to the rights accorded other Passengers in Regulation 261/2004, of 11 February 2004 governing cancelation and delay of flights or overbooking of tickets. Likewise, the reason for holding a free Ticket should be verifiable at all times.

4.6. Invoicing: VUELING will issue an invoice to those Passengers who expressly request it via the Internet or by telephone.

4.7. Others: When paying with the Vueling Visa, additional fees per transaction are not charged. If payment is made with any other card type or payment method, a supplementary fee will be charged, of which VUELING will notify the Purchaser at the end of the booking process. VUELING is not responsible for the additional fees that the entity providing the Passenger with the specific payment method may charge for using it.

If the Passenger forms part of a Large Family or is resident in the Autonomous Cities of Ceuta or Melilla, the Balearic Islands, or the Canary Islands, they will enjoy special, subsidised rates relative to the ordinary airfare (without including special promotions).

In accordance with the provisions of RD [Royal Spanish parliamentary decree] 1316/2001, dated 3 November (and successive amendments), the Passenger resident in the Balearic Islands, Canary Islands, Ceuta or Melilla will be entitled to a reduction of 50% on airfares that are direct flights between these Regions or Autonomous Cities – respectively – and Spanish mainland territory. In the case of Passengers resident in Ceuta, they will receive an identical discount on flights originating or terminating in the airports of Seville, Malaga and Jerez.

This deduction does not include the amounts that the Passenger must pay for items other than the Ticket or Connecting Ticket and checking in one item of luggage up to 20 kg., such as the amounts stemming from payment using credit cards, excess luggage, seat selection, or any other service. Neither will it be applied to taxes, infrastructure use or airport security fees, but will be applied to the fuel supplement.

When booking, the Passenger must indicate the identity document they will use to verify their status when boarding: For Spanish citizens their valid DNI [National Identity Document] whenever it gives their non-mainland address (otherwise a certificate from the Council); for citizens from countries in the European Union or the European Economic Space plus Switzerland, their Registration Certificate containing their residential address, plus their passport; for members of parliament or senators, their credential and for minors under fourteen [14] who do not hold a DNI, the certificate from their local council showing their date of birth. They must likewise indicate the province and municipality of origin.

The Passenger must verify their resident status at the check-in counter by presenting original documents (except the Council certificate, for which a photocopy may be presented), VUELING reserving the right to make photocopies of the aforesaid documentation. VUELING will not allow any Passenger to board in the event it discovers any deficiency in such documentation, or in the Passenger’s identity. Non-accreditation of the Passenger’s resident status means that the Passenger must pay the difference between the amount initially paid and the amount payable by non-residents, or – in default of this – the Passenger may not board the aircraft and the price of the Ticket or Connecting Ticket will not be refunded.

Passengers who wish to make use of the option to change their Ticket or Connecting Ticket (described in these General Conditions): (i) in the event that a flight is modified to/from a non-subsidised destination to one which is, the status of resident will be taken into account in the new subsidised portion; (ii) if a subsidised flight is substituted for a flight that is not, the Passenger must pay the full price of the new flight, without subsidy. The aforesaid changes can be made exclusively through the Call Centre, and may incur an additional handling fee.

On a customary basis, VUELING executes point-to-point Flights, without stopovers. In the case of point-to-point Flights, the subsidy will apply only to those flights originating in the archipelagos, Ceuta or Melilla, with destination elsewhere in the country of Spain, or vice versa. The exception to this are Ceuta residents, in accordance with the contents of the second paragraph in this section.

Notwithstanding the contents of the above paragraph, residents of the Balearic Islands who make use of the “Multi-booking” service that the Company offers them to book two consecutive national flights departing from these islands with their destination at a mainland airport (o vice versa) will also be entitled to the discount described in this section. Such Passengers will be subject to the conditions of the aforesaid service.

Under no circumstances can the residents discount be applied to Passengers after making the booking.

In the case of Connecting Flights, the subsidy will apply only to those segments originating in the archipelagos, Ceuta or Melilla, with destination elsewhere in the country of Spain, or vice versa. Similarly, in the case of Connecting Flights, the subsidy will only apply if the stopover does not exceed twelve hours.

The subsidy will not apply to those Segments whose point of origin or destination differs from those specified in the preceding paragraph.

In compliance with the contents of FOM Ordinance 3837/2006, of 28 November, which develops Ley [Act] 40/2003, of 18 November, concerning protection of large families and the supplementary legislation, Passengers that wish to apply for this discount on national flights must present – before boarding – the original or a certified copy of their Large Family Membership Certificate that certifies them as such, or the certificate issued by their Autonomous Community. Non-accreditation of the Passenger’s large family status means that the Passenger must pay the difference between the amount initially paid and the amount payable by non-residents, or – in default of this – the Passenger may not board the aircraft and the Ticket price will not be refunded.

In the case of Connecting Flights, the large family subsidy will apply only to those segments having origin and destination within the country of Spain.

Under no circumstances can the large family discount be applied to Passengers after making the booking.

Members of large families who also wish to apply for the residents discount must likewise make this clear when making the booking.

6.1 Booking requirements: Booking a seat for a flight is confirmed once the Carrier issues the Ticket or Connecting Ticket. Later confirmation of the seat is not necessary.

6.2 Changes to a booking: VUELING’s Web Fare by default does not include the possibility of changing the booking. Notwithstanding the above, on VUELING’s Ticket or Connecting Ticket, the date, route and time can be changed (subject to seat availability) by paying an amount per Passenger and flight, plus, if applicable, the amount resulting from the price difference between the original price of the Ticket or Connecting Ticket and the new Ticket or Connecting Ticket (always adding the corresponding taxes and fees). Changes to the Ticket or Connecting Ticket online must be made at least 24 hours before the flight departure time, and two hours beforehand if made through the Call Center. The change of Passenger must be requested through the Call Center. A Ticket or Connecting Ticket including different legs must have the same Passenger for all of them. The Passenger on the Ticket cannot be changed if any leg included in it has been completed. Tickets issued through other sales channels or with other airfares may have different modification conditions.

All the above may be applicable to segments that form part of a Connecting Ticket.

6.3 Payment: The Price of the Ticket or Connecting Ticket must be paid in full at the time of booking the airfare. If such payment cannot be verified, it will be understood that carriage has not been contracted and the present Conditions do not apply.

6.4 Booking and/or changing seat: The Passenger can choose their seat during the booking process online. To do so, they must pay the corresponding extra fee. If the Passenger has chosen not to select their seat, Vueling will assign one automatically, according to availability and at no cost to the Passenger.
If the Passenger later wants to change the seat previously booked, Vueling will assign another seat according to availability or choice, but under no circumstances will it refund the extra fee paid for assigning the first seat.

The flight and cabin crew are authorised to change the seating positions of Passengers providing it is in the interest of flight safety. This may be of particular importance regarding seats next to the emergency exits, which may not be used by large people requiring seatbelt extensions, pregnant women, passengers with small children with any type of disability, or in other words any passenger who will not be able to assist the crew as stipulated in International Aviation Rules in relation to these seats.

6.5 Passengers with reduced mobility: In EC airports, it is each airport’s responsibility to provide assistance to passengers with disabilities or reduced mobility. Whenever the Passenger informs the Company at least 48 hours before flying, Vueling will proceed to transmit the request for assistance to the Company that provides this service. Once at the airport, the Passenger must go to one of the arranged airport meeting points for such assistance and request assistance. We recommend you check the airport map to locate the closest meeting point.

In airports outside the EC, Vueling will provide – under the legally stipulated terms and conditions – assistance to passengers with disabilities or reduced mobility who have requested such assistance at least 24 hours before the flight.

Vueling will provide, at no additional cost, the assistance indicated in Appendix II of (EC) Regulation 1107/2006, from July 5th, to those Passengers with reduced mobility who have indicated the need for special assistance at least 48 hours prior to departure time, and who are leaving from, arriving at or passing through an airport included in the route specified on a Ticket or Connecting Ticket.

7.1 Connections: In the event that the Passenger buys two or more point-to-point Flights, it is the responsibility of the Passenger to allow enough time in order to collect his/her luggage from the first flight (in the case of checked luggage), to check it again, pass through security and passport control, and reach the boarding gate of the second and/or following flight. The foregoing is not applicable for Connecting Tickets.

7.2 Delays, cancelations and ticket overbooking: In the event that the Passenger is affected by any of these contigencies, the pertinent regulations will be applied, as constituted in Regulation 261/2004, from February 11th, 2004, summarized as follows:

 7.2.1. Indemnities: for cancellation or overbooking of Tickets or Connecting Tickets: Except in those instances produced as a consequence of adverse meteorological conditions, war, terrorist acts, force majeure, brawls, demonstrations or any other issues pertaining to public order, technical problems that affect the aircraft, delays or errors in air traffic control, fires, floods, ground movements, earthquakes, natural disasters, epidemics and other restrictions caused by a declaration of quarantine, legal acts proceeding from a competent authority, strikes or other labor-related problems, failures from suppliers or subcontractors, or any other extraordinary circumstance that could not be avoided, even if reasonable measures were taken, passengers will be entitled to the follow compensations in the event of cancellation or overbooking of Tickets or Connecting Tickets:

1. Up to 250 euros for flights up to 1,500 km;
2. Up to 400 euros for all intra-community flights of more than 1,500 km and for all other flights of between 1,500 and 3,500 km;
3. Up to 600 euros for all flights not included in the above categories.

VUELING will be exempt from paying any compensation if the flight is cancelled with at least fifteen [15] days notice.

7.2.2. Indemnities for delay: in the event of delay, and according to legal requirements, Passengers will be entitled to compensations described in Regulation 261/2004, of February 11th, 2004.

7.2.3: Measures for reimbursement and alternative transport: VUELING, in the event of cancellation or denied boarding, offers passengers the following options:

In cases of cancelation or denied boarding, VUELING will offer Passengers the following options:

1. Refund within a period of seven (7) days of the full cost of the Ticket or Connecting Ticket at the price at which it was purchased, corresponding to the portion or portions of the journey not completed and the portion or portions completed, if the flight no longer is needed for the Passenger’s initial travel plans. Likewise, if necessary, a return flight to the initial departure point will be offered as soon as possible; or
2. Carriage to the final destination under comparable transportation conditions, as quickly as possible; or
3. Carriage to the final destination under comparable transportation conditions, at a later date arranged by the Passenger, depending on seat availability.

In the case of cities or regions where there are several airports, the Carrier, if offering a flight to another airport than the one for which the booking was made, will pay the Passenger’s transportation costs either to the airport for which the booking was made, or to another nearby location as agreed to with the Passenger.

Likewise, in the case of delay, when the latter is greater than five (5) hours, the Passenger can choose, within a period of seven (7) days, either a refund of the uncompleted portions of the trip and portions completed (if the trip is no longer needed), as well as transportation to the initial departure point.

In the event that VUELING causes a missed connecting flight, VUELING will use every means to ensure that the Passenger reaches his or her final destination, or if applicable, offer to reimburse the Passenger for the amount paid.

VUELING takes no responsibility if the Passenger misses a connecting flight for reasons unrelated to the Carrier.

7.2.4: Methods of assistance: In the event of cancelation, ticket overbooking or when delays exceed the periods described in Section 7.2.1 for each case, VUELING will offer Passengers the following assistance: (i) sufficient food and soft drinks, according to the waiting time required, (ii) accommodation at a hotel when it is necessary to stay over for one or several nights, (iii) transport between the airport and the place of accommodation, in the event it is necessary to provide the assistance described in Section (ii) of this Condition, (iv) two telephone calls, telexes, fax messages or email messages and (v) a document indicating the regulations regarding compensation and assistance, as well as contact information for the national organisation responsible for compliance with Regulation 261/2004.

7.3 Flight detours or substitutions: : In the case it becomes necessary to detour the flight or substitute the aircraft, VUELING, either directly or via third parties, will ensure that the Passenger reaches the original flight destination. VUELING will always inform Passengers of the identity of the Company operating the flight.

8.1 General: Before check-in, the Passenger must attach an identifying label to their luggage containing true identification information. For its part, VUELING will assume responsibility for the Passenger’s luggage from that time onward. The Carrier will give the Passenger a Luggage Claim Stub, which will certify that the luggage was checked; this Luggage Claim Stub must be retained by the Passenger until the luggage is collected.

8.2 Luggage restrictions: It is prohibited to transport the following as luggage:

1. Items or objects which, in the Carrier’s or airport’s judgement, are not correctly wrapped or packaged.
2. Articles or objects that, in the judgement of the Carrier, may place the aircraft, its crew members or other Passengers in danger. In this sense, the goods and objects considered to be dangerous shall be those defined as such pursuant to the ICAO (International Civil Aviation Organization) guidelines and pursuant to the IATA (International Air Transport Association) guidelines (see section 8.3).
3. Items or objects for which transportation is prohibited by the laws of a country, whether origin, destination or stopover on the journey.
4. Items or objects which, in the Carrier’s judgement, are not appropriate to transport due to weight, configuration or size.
5. Fragile and/or perishable items or objects, money in cash or negotiable bonds, shares, samples, cameras, videogames, jewels and valuable objects, precious stones and metals, computers, electronic devices and identity documents (passport, National ID Document, etc.).
6. Fire arms and ammunition, except those for the purposes of sports or hunting activities. The fire arms for sports and hunting activities may be transported as hold luggage provided that they are not loaded, with the safety in place and secured inside a rigid case, in such a manner so as not to be damaged during the flight. The passenger must notify the Carrier of the transportation of fire arms at the time of the flight reservation and must present the corresponding arms permit. The passenger shall be responsible for informing him or herself regarding the restrictions applicable in each country. In addition to the fire arm, the passenger may transport up to a maximum of 5 kg of ammunition, that must be packed in an appropriate manner, separate from the fire arm. The fire arm and the ammunition may not be transported in the same container. The transportation of ammunition is subject to the international guidelines regarding the transportation of dangerous articles.
7. Bladed weapons of any class or size. The Carrier reserves the right to allow antique bladed weapons to be checked in as luggage (swords, knives and daggers).
8. Live animals, except those expressly described in these Conditions.

8.3 Articles considered to constitute Dangerous Goods: For safety reasons, the following articles are not permitted to be carried in the passenger’s luggage:

1. Explosives, ammunition or pyrotechnic material, (such as pyrotechnic devices, flares, flame torches, toy pistols and detonators)
2. Inflammable, non-inflammable, toxic, non-toxic or poisonous gases. (such as butane or propane gas bottles)
3. Inflammable liquids (such as lighter fillers, blue flame cigar lighters, gasoline, paints, dissolvents or alcoholic drinks with an alcohol content higher than 70%)
4. Inflammable solids (such as matches), substances with a risk of spontaneous combustion, substances that when in contact with water emit inflammable gases.
5. Oxidant substances and organic peroxide. (such as bleach)
6. Toxic or infectious substances.
7. Radioactive materials.
8. Corrosive substances (such as mercury that comprise part of thermometers, acids, alkalis or wet-cell batteries)
9. Diverse dangerous goods (such as magnetic materials, energy saving light bulbs, articles with internal combustion engines)

8.4 Carrier’s entitlement to refuse luggage: The Carrier reserves the right not to transport any objects or items listed in the paragraph above for operational or safety reasons.

8.5 Carrier’s entitlement to inspect luggage: For safety reasons, once the luggage has been delivered by the Passenger, the Carrier or competent authorities may register and/or inspect any part or all of the luggage using the appropriate technical devices or human means at any time. By accepting these Conditions, the Passenger expressly consents, in the widest possible interpretation of such terms, for their luggage to be searched and/or inspected as many times as necessary. The Carrier will not be responsible for damage caused to the luggage (such as breakage of padlocks, seals or packaging) as a consequence of the tasks of searching and/or inspection undertaken, except where negligence on its part exists.

The Carrier is authorised to refuse boarding to the Passenger, without incurring any responsibility, in the event that the Passenger refuses to allow their luggage to be searched and/or inspected, or to allow access to luggage by local authorities.

8.6 Baggage weight per passenger: In the cases where this is not already included in the fare by default, each passenger can check-in (by paying a variable supplementary fee depending on the particular characteristics of each flight) a piece of baggage weighing up to 23 kg. By paying an additional amount, the Passenger can increase their suitcase weight to 32 kg. A maximum weight of 50 kg is the total luggage weight allowed per Passenger. Vueling can refuse to transport part or all the luggage that exceeds this weight, or which has not previously been paid for.

For babies under two years old, a pushchair or carry cot completely folded can be transported at no extra cost.

8.7 Hand luggage: Each Passenger may carry with them one item of hand luggage only, weighing a maximum of 10 kg and measuring no more than 55x40x20 cm.

It shall also be possible to carry, at no extra charge, one other additional item measuring substantially less than 55x40x20 cm, such as a small briefcase, a handbag, a camera or a video camera.

At the boarding gate, all hand luggage that fails to meet company regulations (in other words, that exceeds the quantity, weight or measurements indicated above) shall be removed and loaded into the hold of the aircraft, at an additional cost to the Passenger of twenty 20 euros.

The carrier reserves the right to cancel the booking and deny boarding to those Passengers who fail to meet the hand luggage requirements indicated above.

All this except when, due to issues of local security in the origin or destination country, such items are allowed on the flight, notwithstanding the regulations governing hand luggage of specific products.

Objects (including musical instruments, etc.) that do not meet size requirements for carry-on baggage will not be accepted for transport inside the passenger cabin, unless the Passenger has purchased an additional Ticket or Connecting Ticket for such items.

The following objects cannot be transported as hand luggage:

• Firearms and arms in general (including imitations, toy pistols, industrial staple guns, crossbows, lighters in the shape of firearms or harpoons and fishing rifles).
• Sharp weapons and objects or objects with protusive edges (including axes, darts, ice picks and spikes, ice skates, switchblades, knives with blades longer than 6 cm, open razors and razor blades, scalpels, ski and trekking poles, drills, saws, screwdrivers, pliers, hammers, adjustable crescents or scissors with blades longer than 6 cm).
• Blunt instruments (such as baseball bats, golf clubs, oars, skateboards, billiard cues, fishing rods or martial arts equipment).
• Explosive or inflammable substances (such as munitions, detonators, reproductions or imitations of explosives, phosphorus, smoke generating cartridges, paint atomizers, turpentine or alcoholic drinks with an alcohol content over 70%).
• Chemical substances (including bleaches, bacteria, extinguishers and neutralising or incapacitating sprays).

In accordance with the contents of Regulation 820/2008, the only containers of liquid, gel or products of a similar consistency that can be transported (for example toothpaste, hair gel, drinks, soaps, perfume, shaving cream, aerosols, lotions, food spreads, etc.) must be transported in containers that do not exceed 100 ml and placed within a transparent bag with a maximum 100 cc capacity that can be completely sealed. Only one bag per Passenger is permitted.

Liquids and semi-solids are also permitted (for example, baby foods) which must be consumed onboard for medical reasons or due to a special dietary need, although in such cases the Passenger may be required to demonstrate their authenticity.

Liquids purchased at the following locations are allowed on board the aircraft:

• Shops at the flight departure airport located beyond the security control point.
• Airport shops located beyond the Ticket control point but before the security control point. In this case they must always be contained in a tamper-proof package and the Passenger must provide proof that the purchase was acquired at that specific airport and on that date.
• At shops in other European Community airports or aircraft, provided that any liquids are contained in a tamper-proof package and proof is provided it was purchased at that specific airport on that date.
• At shops located beyond the boarding card control point of airports in other countries (according to the list in Annex I of Regulation (EC) 820/2008 of the Commission) provided that they are contained in a tamper-proof package and proof is provided that the purchase was made at that specific airport within the previous 36 hours.

VUELING recommends reading the aforesaid Regulation to check details on all current carriage prohibitions governing hand luggage.

VUELING will refuse to board, at any time, any hand luggage that does not comply with the requirements stipulated in the aforesaid Regulation. No economic compensation will be made for such items.

Hand luggage must be placed in the overhead lockers installed for that purpose, under the Passenger’s seat, or in other areas specified by the cabin crew at all times. The Passenger will be responsible for damage caused to VUELING or to third parties by their luggage, except when this is caused through VUELING’s own negligence.

8.8 Luggage collection and release: The Passenger can collect their luggage from the moment the Carrier makes it available at the points indicated for that purpose at the destination airport. Luggage collection by the holder of the Luggage Claim Stub or Ticket or Connecting Ticket, without protest and within the legally established periods, presupposes relinquishment of all later claims.

In the case of lost luggage, the Passenger authorises VUELING or third parties to undertake the necessary investigation to find the luggage owner, using for this purpose objects or elements found either inside and outside the luggage, with all due respect for the confidentiality of the personal data obtained.
In the event that the Passenger has not collected their luggage seven (7) days after the date it is made available, the Carrier may demand the amount of ten (10) Euros per day for storage. If the Passenger does not collect their luggage in the maximum period of six (6) months counting from its availability date, VUELING may dispose of the aforesaid luggage without incurring any responsibility.

In the event the Passenger claims a piece of luggage yet does not hold the corresponding Luggage Claim Stub, such luggage will only be delivered if the Passenger can prove, to the Carrier’s satisfaction, that he or she is entitled to it. If VUELING requests, in justifiable circumstances, this person must provide economic cover before collecting their luggage, adequate to indemnify any loss, damage or expense the Carrier may incur as a consequence of that release.

VUELING can block or deny luggage release to a Passenger carrying any luggage that appears suspicious, or at the request of another Passenger, or the Spanish state security forces, or the security forces in each country. In such cases, the Passenger must fulfil the legal procedures for collecting luggage and the Carrier will not assume any responsibility whatsoever for such delay, or refusal to release luggage.

In the event that the Passenger purchases two or more point-to-point Flights, it is the Passenger’s own responsibility to allow sufficient time to be able to collect his or her luggage from the first flight (in the case of checked baggage), check it again, pass through security and passport control and arrive at the boarding gate for the second and/or following flights. The foregoing will not be applicable to Connecting Tickets.

In the case of Connecting Tickets, the Passenger will check his/her luggage at the originating airport and collect it at the destination airport, the Carrier being responsible for handling the baggage at connections en route.

8.9 Damage to luggage:
In the event of loss of or damage to luggage, the regulations derived from current national and international regulations will be applied, especially the Ley de Navegación Aérea [Air Navigation Act] of 1960 and the Montreal Agreement dated 28 May 1999, as well as Regulation (EC) 2027/97, of the European Council.
VUELING is responsible, in the event of destruction, loss, delay or damage of luggage up to the amount of 1,131 Special Drawing Rights. The Passenger can contract a higher liability limit by making an excess value declaration, at the cost stipulated in the Annex. In terms of checked luggage, VUELING will be liable in all circumstances, while in terms of non-checked luggage, it will only be liable for damage caused by its own fault.

If the checked luggage has been damaged, delayed, lost or destroyed, the Passenger must inform VUELING in writing as soon as possible, and in all circumstances, within seven (7) days in the case of damage, and twenty-one (21) in the case of loss. Such periods will be counted from the luggage availability date.

If the airline responsible for the flight is not VUELING, the Passenger may formulate a complaint or claim to either company.

8.10 Animals and special luggage:
Any Passenger habitually requiring a guide dog may travel with it in the cabin, provided that the animal is correctly leashed and the Passenger accepts responsibility for any damage it may cause the other passengers.

The Passenger may, during the booking process, choose to contract the pet transportation service (except rodents) for which an additional price must be paid and the following conditions adhered to:

• The animal must travel enclosed in a special box, with breathing holes and a waterproof floor. A homemade box is not adequate. If the container is not acceptable or safe, at the sole judgement of ground and flight staff, it will be rejected.
• The maximum measurements of the box are 50 cm long, 40 cm wide and 20 cm deep, whenever the sum of these three measurements does not exceed 110 cm.
• The maximum weight of the box (including the animal and its accessories) is 8 kg.
• Food and drink containers must be covered, to avoid spillage.
• The box must be transported on the ground, located between the Passenger’s feet or under their seat. It is prohibited to transport the box on the seat next to the Passenger, even if unoccupied, or on the Passenger’s lap.
• Any animal which due to its special characteristics (bad smell, state of health, hygiene or violent behaviour) could cause annoyance to other passengers will be rejected.
• Passengers who transport animals must take responsibility for them at all times, assuming responsibility for any problems they could cause.
• The animal must not be removed from its box under any circumstances from aircraft boarding till disembarkation.
• Only a single animal can be transported per box, except birds and other small animals.

Due to national regulations, Vueling will not permit this type of animal to be transported on its flights to/from the United Kingdom and Ireland.
Passengers must ensure that regulations in the destination country permit the animal to be transported and enter the country according to local legislation and that the animal (i) complies with all health and hygiene requirements and (ii) that they have all the necessary documentation for ownership and transportation.

The Passenger will be responsible for any damages (such as fines imposed by the destination country of the flight, etc.) that VUELING may incur from transporting the animal without the appropriate documentation.

Only two animals are allowed onboard in the passenger cabin on a single flight. The computer booking system will not offer the possibility for passengers to contract this service once this maximum quota has been filled.

VUELING does not offer the possibility of transporting animals in the aircraft hold.

To transport sports and special equipment the Passenger must accept the specific conditions and rates when contracting this service.

At the Passenger’s express request when booking the Ticket, through the Call Center at any time, or when checking in luggage, VUELING offers a service of equipment value declaration insurance, except for certain valuable objects, at an extra cost.

9.1 Maximum check-in period:The Passenger must arrive at the airport with enough time before the departure of their flight to comply with all government requirements and, if necessary, check in their luggage. The check-in counters will open two hours before and close 40 minutes before scheduled flight departure, even if the flight is delayed, with the exception of the following airports:
Roma Fiumicino (FCO) and Saint Petersburg (LED): 45 minutes prior to departure.
Tel Aviv Ben Gurion (TLV): 60 minutes before takeoff.
Barcelona with destination Tel Aviv - Ben Gurion (TLV): 60 minutes prior to departure
After this period, no further luggage will be accepted or boarding cards issued. After the maximum check-in period, the Carrier may assign the seats of Passengers with a booking but no early boarding card, who have not identified themselves at the corresponding check-in counter, or at any other office indicated by the Carrier prior to the maximum check-in period, to Passengers who are on the waiting list pending acceptance.

9.2 Check-in: To check in luggage, the Passenger must present their Ticket or Connecting Ticket or the corresponding Booking Number, as well as a legally accredited document that verifies their identity. The Carrier reserves the right – on its own behalf or through third parties – to identify the Passenger by other means if it considers that the documentation presented is insufficient, or in the case of doubtful identity, or doubtful validity of the documentation presented.

9.3 Boarding: Boarding will begin 30 minutes before takeoff. The boarding gate will close 10 minutes before the flight departs. The Carrier reserves the right to cancel seat assignation and bookings of Passengers who do not embark at least ten (10) minutes before the scheduled departure time. Passengers who arrive late at the check-in counter will not be admitted onboard, they will not be entitled to compensation for denied boarding and will be liable for damages incurred by VUELING in the event that their luggage must be located and removed from the aircraft due to being checked in yet the Passenger not having reported to the boarding gate on time.

Whenever possible, families travelling with children, passengers in wheelchairs and passengers with reduced mobility will take preference during boarding.

9.4 Passenger rescue service: VUELING offers a specific service to allow a Passenger who misses a flight, after payment of the corresponding cost, to board a later flight (Passenger Rescue). If a Passenger decides to contract this product, they will likewise be subject to the contents of these Conditions regarding the new flight.

9.5 Travel documents: The Passenger will be responsible for obtaining, maintaining in their keeping and presenting when required, all entry and departure documentation required for countries from which, to which, or over which they are being transported, as well as health documentation or other documentation that could be demanded in such countries. The Carrier reserves the right to refuse to transport any Passenger who has not complied with such laws, regulations, rules, demands or applicable requirements, or whose documents do not comply with the former, in the Carrier’s judgement, or the judgement of authorities in the departure or arrival country.

9.6 Denied entry into a country: In the event that, for any reason, a public authority of any of the countries to which, from which, or over which transportation is provided denies entry to the Passenger into that country, including transit, the Passenger must pay the price of their return transport to their airport of origin or any other airport. The Carrier will not be obligated to reimburse the Passenger for the portion of the Ticket or Connecting Ticket corresponding to the routes that the Passenger has not completed nor will it have any liability for this Passenger’s luggage.

9.7 Passenger responsibility: In the event that the Carrier must pay a fine, sanction, or incur any cost due to noncompliance by the Passenger or their luggage (customs, police, etc.) of any law, demand or other travel requirement in the countries from which, to which, or over which transportation is provided, the Passenger must reimburse, when the Carrier so requires, the amount the Company has paid, or the cost it has incurred or must incur.

10.1 The Carrier’s entitlement to refuse carriage to Passengers: The Carrier reserves the right to refuse carriage to a passenger in possession of a Ticket or Connecting Ticket at any time if, in the Carrier’s judgement:

1. It is necessary or convenient for reasons of public safety.
2. It is necessary or convenient in order to comply with the laws or applicable regulations in a country of flight origin, destination, or stopover.
3. It is necessary or convenient due to the Passenger’s behaviour, status, age, mental or physical condition.
4. It is necessary or convenient to avoid damage, discomfort or serious nuisance to other Passengers or crew.
5. It is necessary or convenient because the Passenger has previously and repeatedly failed to comply with the Carrier’s regulations.
6. The Passenger has presented the Carrier with a document that is (a) allegedly acquired by illegal means, (b) reported as lost or stolen, or (c) allegedly false or containing modifications or alterations of any type not made by the Carrier. In such cases, the Carrier reserves the right to retain such documents.
7. The person who presents themselves at the Carrier’s counter is not the same person as indicated on the ticket. In this case, the Carrier reserves the right to retain the aforesaid Ticket.
8. viii. The Passenger cannot verify that they have paid the full amount of the airline Ticket or Connecting Ticket, or has requested cancelation of the charge to the card with which it was purchased.

10.2 Transport restrictions:

1. Pregnant women: The Carrier agrees to transport pregnant women up to 27 weeks’ pregnant (inclusive) without the need for a medical certificate. If the journey occurs between 28 and 35 weeks’ pregnancy (both inclusive), such women must provide an original medical certificate stating that they are eligible to fly, furthermore containing the validity period and doctor’s professional association number and signature. Women who are in their 36th week of pregnancy and beyond may not fly.
2. Minors: Minors under twelve (12) cannot travel without a guardian over sixteen (16). Children between five (5) and eleven (11) (13 + 364 days) can travel alone by contracting VUELING’s Unaccompanied Minors Service (UM), after payment of the corresponding cost. Optionally, the aforesaid service can be contracted for minors aged between twelve (12) and seventeen (17) (17 + 364 days).

For safety reasons, babies under seven (7) days old will not be admitted onboard. Babies from seven (7) days to two years (1 + 364 days)  old will travel on their mother’s or father’s lap. It is not possible to take baby seats or carry cots into the aircraft cabin. Such Passengers under two (2) years old must pay a single amount per booking. Only a maximum number of six (6) minors aged between five (5) and eight (8) and one baby not entitled to a seat will be allowed per adult over eighteen (18).

At any time, both VUELING and the local authorities at the departure or arrival airport may demand all documentation referring to the baby or child travelling, so we recommend you always carry it with you.

VUELING only accepts onboard minors under the age of fourteen (14) who are holders of a current DNI [Spanish National Identity Document] or passport in their name. Children under 12 years of age must likewise hold a passport or DNI, but the Spanish libro de familia [Family Record Book] is sufficient if the flight is within Spanish national territory and they are accompanied by one of their parents.

The authorities may demand minors under eighteen (18), resident in specific countries, who are travelling unaccompanied by their parents or a legal guardian, to fill in a form signed by the latter before the flight departure, without which they may not board. Specifically and by way of example, in the case of Rumania minors under eighteen (18) travelling alone or accompanied by a parent can only do so if holding an official certificate signed by both parents.

If, in the Carrier’s judgement, the Passenger’s behaviour onboard the aircraft could place the aircraft or any person or goods onboard in danger, or becomes an obstacle to the crew fulfilling their duties, or the Passenger ignores any instruction from the crew or threatens, abuses or insults any crew member, or behaves in a scandalous manner or in a manner that could be considered offensive to the other Passengers, the Carrier may take the necessary steps to ensure that such behaviour does not continue, including disembarkation from the aircraft. VUELING will later proceed with all the legal actions to which it is entitled in civil or criminal law.

If as a consequence of the Passenger’s behaviour onboard the aircraft, the aircraft Commander decides, in the reasonable exercise of his discretion, to detour the aircraft in order to disembark the Passenger, the latter must reimburse the Carrier for all costs arising from such a detour.

Except with the Carrier’s express permission, it is prohibited for safety reasons to use any electrical equipment or similar device onboard an aircraft, with the exception of hearing aids and pacemakers. Equipment and devices the use of which are prohibited include although are not limited to the following: radios and portable recorders; mobile and cellular phones; laptops; audio tape, compact disk, DVD and/or MP3 players, electronic games and transmission devices (including remote control toys and portable transmitter-receivers).

12.1 General considerations
In the event of accident, VUELING’s responsibility is the following:

1. Responsibility will be limited to proven damage and under no circumstances will VUELING be responsible for indirect damage or injury, or damage or injury that is not sufficiently proven, including any form of non-compensatory damage or injury.
2. VUELING is not responsible for any damage or injury resulting from compliance on its part with the law, governmental regulations, ordinances or requirements, or from the Passenger’s noncompliance with the same.
3. The General Carriage Conditions likewise apply to VUELING’s authorised agents, employees and representatives to the same degree as they apply to VUELING. The amount recoverable by VUELING and its Agents, employees, representatives and authorised personnel will not surpass the amount corresponding to VUELING’s responsibility,  in the event it exists.
4. If the airline responsible for the flight is not VUELING, the Passenger may formulate a claim to either company. The contracting Company is that appearing on the Ticket or Connecting Ticket.
5. Any claim before a court must be presented within the maximum period of two years from the aircraft’s arrival, or from the day it should have arrived.

12.2 Bodily injuries:
VUELING will be responsible for damages incurred in the case of death or wound or any other bodily injury the Passenger suffers if the accident that caused the injury occurred on board the aircraft or during any operations of Passenger boarding or disembarkation, in the terms and to the extent prescribed under Regulation 2027/97 (amended by Regulation 889/2002) and the Montreal Agreement of 28 May 1999, notwithstanding VUELING’s exclusions of responsibility in the event that (i) the death, wounds or other bodily injury are due to the Passenger’s pre-existing state of physical or mental health, prior to Passenger boarding operations; or (ii) if the injury was caused or facilitated by the Passenger’s negligence, or due to their state of health prior to boarding the aircraft.

There is no set economic limitation for liability in the event of the Passenger’s injury or death. For damages of up to 113,100 Special Drawing Rights, the airline cannot contest indemnity claims. Above this amount, the airline can contest a claim in the event that it can prove that there was no negligence or error of any type on its side.

The recoverable sum will cover repair of damages, as specified in an amicable, non-litigious solution, as determined by the ruling of an expert or competent tribunal.
VUELING will compensate the Passenger for recoverable damages only for the part that exceeds any payment received from a public social security body or other similar institution.

VUELING reserves the right to appeal against third parties, including, without limitation, subsidy and indemnity rights.

In the event of death, wounds or bodily injuries as a consequence of an air accident, the person/s entitled to compensation, once identified, will be offered an advance payment to cover their immediate needs, proportional to the damages caused. In the event of death, such advance payment must not be less than 16,000 Special Drawing Rights per Passenger. The advance payment will be made within fifteen (15) days following verified identification of the person/s entitled to compensation. This does not constitute any admission of responsibility and will be deductible from the definitive amount payable for liability in accordance with this Section, but will not be reimbursable except in the cases prescribed under Art. 20 of the Montreal Agreement, or if there is no entitlement to indemnity.

In the event of Passenger delay, VUELING will be liable for damages incurred, if and when it did not take all reasonable measures in order to avoid the damage, and it was not impossible to take such measures, up to a limit of 4,694 Special Drawing Rights.

VUELING offers a wide catalogue of additional services that it makes available to Passengers during the booking process, allowing them to configure this offer to their satisfaction.

VUELING has signed Agreements with third party companies to offer Passengers other services, separate from air carriage, such as hotel bookings, activities or car hire. In these cases, with regard to services contracted by the Passenger other than flights, the terms and conditions of third parties supplying such services will be the sole ones governing such services. VUELING will not accept any responsibility for noncompliance of such third parties in providing the aforesaid additional services.

No agent, employee or representative of the Carrier holds the authority to alter, modify or reject any of the regulations in this Contract.
The present Contract can be stored by the Passenger in electronic format.

If any of the clauses or conditions in this Contract are declared unlawful or null and void, the Contract will remain in force in regard to all other clauses.

In the case of litigation with a Passenger domiciled in Spanish national territory, cognizance of the same will correspond to the Spanish Courts resulting from application of Spanish legislation.

For its part, as provided under (EC) Regulation 44/2001, from the Council on 22 December 2000 regarding legal jurisdiction, Articles 23.1 and 23.2, in relation to Article 15.3, pertaining to litigation with customers domiciled in an EU member state other than Spain, all parties expressly agree, by waiving the legal jurisdiction [fuero] that may correspond to them, that international legal competence in any cause derived from the present General Carriage Conditions shall be settled in the Spanish courts, specifically in the courts of the city of Barcelona.

Acceptance of passengers:

Babies: We recommend you do not travel with babies under two weeks (14 days). Babies under two years will pay 15€ if they do not occupy a seat. If they do, the seat will be cost the same as any other. Only one baby per adult. Babies are not entitled to their own baggage.

Children: from 2 to 12 years old. They pay the same fare as an adult.

Unaccompanied youth: Not accepted. Minimum age for traveling alone is 12 years old. If there is more than one minor traveling alone, one of them must be over 16 years old. No “last-minute” arrangements with passengers in the check–in line to be responsible for the minor child will be accepted. The minor and companion should be included in the same reservation.

Groups of minors: Must give notification 1 day before the flight. They should be accompanied by one adult chaperone for every 23 children (24-35: 2 chaperones, 36-47: 3 chaperones)

Women who are expecting: Vueling agrees to carry pregnant women up till the 27th week of pregnancy (inclusive) without the need for a medical certificate.

When the journey occurs between the 28th and 35th weeks (inclusive) of pregnancy, an original certificate from the doctor will be required, confirming the passenger’s ability to travel. This certificate must also give the validity period which it covers (start date and expiry date), the doctor’s medical association number and signature.

Passengers in their 36th week of gestation or later will not be accepted on board.

Passengers with casts: A minimum of 24 hours of rest with the cast before flying. Three (3) seats will be needed if it is a full leg cast and two (2) if it is just on the calf.

Obese passengers: If you require double space in order to sit comfortably, please contact Vueling’s Reservation Center at +34 807 200 100. Similarly we remind you that in accordance with point 6.4 of General Conditions of Carriage, a passenger needing a seatbelt extension will not be able to use the emergency exit seats, also referred to as XL Seats.

Blind passengers or passengers with impaired vision: We recommend that the companion of a blind or sight-impaired passenger be at least twelve years old.

Physically disabled persons:

The maximum capacity on aircraft operated by the Carrier to accommodate persons with physical disability is two (2) unaccompanied passengers and up to a maximum of 10% of the aircraft’s maximum capacity in the case of accompanied disabled persons.

Transport of animals:

a) During the reservation process, the Passenger may optionally purchase transportation service for a pet (except rodents), for which an additional fee must be paid and the following conditions must be met:

The animal must be enclosed in a special container for this purpose, with holes for breathing and an impermeable base; homemade boxes are not acceptable. If, based exclusively on the judgment of the ground or flight personnel, the container is not found to be acceptable or secure, it will be rejected.
Maximum measurements of the container are 50 cm in length, 40 cm wide and 20 cm tall, as long as the sum of the three dimensions does not exceed 110 cm.
Maximum weight of the box (including the animal and its accessories) is 8 Kg.
Food and drink containers must be covered, in order to avoid spills.
The box must be transported on the floor, either between the Passenger’s feet or under his or her seat. Transporting the box in the seat next to the Passenger is prohibited, even if it is unoccupied. Holding the box in one’s lap is also prohibited.
Animals will be rejected if their particular characteristics (bad odor, state of health or hygiene, or violent behavior) may become bothersome to the other passengers.
In no case may the animal be removed from its container from the time of boarding until deboarding the aircraft.
Only one animal may be transported per box, except for birds or other small animals.

b) Due to national regulations, Vueling will not permit this type of animal to be transported on its flights to/from the United Kingdom and Ireland.
c) Passengers must ensure that regulations in the destination country permit the animal to be transported and enter the country according to local legislation and that the animal (i) complies with all health and hygiene requirements and (ii) that they have all the necessary documentation for ownership and transportation.

d) The Passenger will be responsible for any damages (such as fines imposed by the country of destination, etc.) which Vueling may incur due to the transportation of animals without proper documentation.

e) Only two animals will be admitted on board in the cabin on a single flight. The computerized reservation system will not allow this service to be purchased by passengers who request it after this maximum has been reached.

f) Vueling does not offer the option of transporting animals in the aircraft hold.

g) The flight crew reserves the right to change the seat of any passenger traveling with animals, in order to meet safety regulations.

Flight conditions:

As a general rule, notwithstanding the possibility of purchasing Connecting Tickets, trips are point-to-point, payable immediately, with no reservation of places or seats without prior payment. Tickets are non-refundable.

MEDICAL CERTIFICATES

1.- Medical certificates shall ONLY be accepted in the case of DEATH or SURGICAL INTERVENTION.

2.- Only OFFICIAL MEDICAL CERTIFICATES shall be accepted. No exceptions.

3.- Certificates must be received by the Company within a period of 7 days, counting from the date on which the contingency occurs. Requests presented after this period will not be taken into consideration. In any case, notification should have been made by telephone, prior to the departure of the flight in question.

4.- The Company reserves the right to refuse the documentation submitted. Acceptance or refusal shall be subject to an evaluation of such documents.

5.- Where BEREAVEMENT is concerned:

a) The reimbursement of a Ticket or Connecting Ticket or flight changed to a later date may be requested only in this circumstance.
b) Should the deceased in question be a person other than the passenger, consideration shall only be granted where the individual soliciting the reimbursement of tickets or change to flights is deemed to be immediate family as established by Spanish civil law.
c)Where a flight is to be changed on the grounds of bereavement and where the relationship regarding the passenger, who may or not be the deceased, is that of immediate family, the dates of the bookings affected by the circumstance shall be altered without charge. However, should the fares of the new flights designated be higher than those of the ones originally booked, then the difference is to be paid.
d) The holder of a Ticket or Connecting Ticket has a period of no more than 6 months, commencing from the date they purchase their ticket, to make the designated journeys; i.e. the ticket holder must fly within 6 months following the ticket purchase. This condition only applies in cases where a change of date has been requested.

6.- In the event of an OPERATION:

a) The Company will only change the dates of the flights. Refunds shall not be issued in any circumstances.
b) If it is not the passenger who is to undergo the operation, consideration shall only be granted if the person requesting the changes to their booking is deemed to be a member of immediate family as provided under Spanish civil law.
c) Where a flight is to be changed and the relationship between the passenger and the person who is to undergo the operation is that of immediate family, the dates of the journeys affected by the circumstance shall be altered without charge. However, should a higher fare total be applicable to the new flights designated than that of the original booking, then the difference is to be paid.
d) The holder of a Ticket or Connecting Ticket has a period of no more than 6 months, commencing from their ticket's date of purchase, to make the designated journeys; i.e. the ticket holder must fly within 6 months following the ticket purchase. This condition only applies in cases where a date change has been requested.

Permitted changes

Flight changes and amendments to the names on Tickets or Connecting Tickets may be made on the condition that they are requested no later than 2 hours prior to departure.

A charge of €39 shall be applied per passenger per flight changed. €50 shall be charged per passenger per flight for changing the name on the Ticket or Connecting Ticket.

Should a higher fare total be applicable at the time of the changes than at the time of the original booking, then the difference will also be added to the aforementioned charges. In cases where a lower fare is applicable at the time of the amendments to the booking, then the difference shall not reimbursed.

Changes can be made by entering the "Changes and queries" section of our website (www.vueling.com) or by telephoning the Vueling reservation centre.

In the case of infant passengers, the flight change fee amounts to 4 euros per route and are not subject to any charge for fare difference.

To change the ticket-holder’s name, you must get in contact with our Vueling Call Center. If you have completed one of the legs included in the ticket, we cannot modify the ticket-holder, the day of your return flight, or the destination you initially chose.

Check-in

The check-in counters will open 2 hours 30 minutes before flight takeoff until 40 minutes before flight takeoff, except in the airports described below, where check-in counter closing times are the following:
Rome Fiumicino (FCO) and Saint Petersburg (LED): 45 minutes before takeoff.
Tel Aviv Ben Gurion (TLV): 60 minutes before takeoff.
Barcelona with destination Tel Aviv - Ben Gurion (TLV): 60 minutes prior to departure
Once the check-in period has closed, no further check-in will be permitted by any passenger.

Boarding

Boarding will start 30min before the departure time. Passengers not present at the end of boarding, 10min before departure, will be refused boarding and their baggage will be offloaded. They will not be eligible for a refund nor will the flight segment be changed; they must buy a new Ticket or Connecting Ticket.

Boarding: Families travelling with children, passengers in wheelchairs and passengers with reduced mobility will take preference during boarding.

Baggage

HAND LUGGAGE

Starting November 6th:

To protect passengers against the threat of liquid explosives, the European Union (EU) has adopted new security measures restricting the volume of liquids or substances of a similar consistency which passengers can carry with them through security controls in EU community airports. These measures are applicable to all passengers leaving EU airports, regardless of their destination.

However, the new measures do not limit passengers from obtaining these liquids or substances from shops situated beyond the control point where a boarding pass must be shown, or onboard aircraft operated by an EU airline.

These measures are applied at all airports in the European Union as well as those in Norway, Iceland and Switzerland.

Only small amounts of liquid are allowed to be carried in hand luggage. Such liquids must be transported in small containers, with an individual maximum capacity of 100ml. Each passenger must package these containers in a self-sealing, transparent, plastic bag, of no more than one-litre capacity (a bag of approximately 20 x 20cm) to facilitate inspection of these products at security controls.

Passengers must obtain such bags before beginning their journey.

Liquids include:

• Water and other drinks, soups, syrups
• Creams, lotions and oils, including toothpaste
• Perfumes
• Content of pressurised containers, including shaving foam and other foams and deodorants
• Gels, such as shower gel or shampoo;
• Any other substance of a similar consistency
• Aerosols

At the airport:

• All liquids must be presented within the aforementioned bag, separately from hand luggage and placed in the tray provided for that purpose by security controls, to be examined by security personnel.
• The passenger must remove their jacket and/or coat and place them in the tray. These garments must be examined separately during the inspection.
• The passenger must remove their laptop computer or any other electronic device of similar dimensions from its case, and place it in the tray to be inspected separately from its case at security controls.

Passengers may take 1 piece of handluggage per person weighing up to 10kg with the maximum dimensions of 55x40x20cm.

At the boarding gate, hand luggage that does not comply with the company’s regulations – that is, exceeding stipulated amount, weight or dimensions (55x40x20) – will incur a cost of €30 per suitcase.

CHECKED LUGGAGE

Maximum checked weight per passenger is 50kg.

Maximum weight per package is 32kg.

Indemnifications will always be in accordance with the weight checked up to the maximum of the allowance.

Transport of weapons: 45 €.

Sports equipment: You can travel with sports equipment such as skis, snowboard, golf clubs, bicycle, surfboard, windsurf equipment and so on, as long as you pay an additional €45 charge per item and flight.

Bicycles: bicycles must be correctly wrapped or packaged for transport (the bicycle dismantled as far as possible, tyres deflated and pedals removed).

Musical instruments: Transportation of musical instruments falls into two categories. The first category includes those musical instruments that can be transported as hand luggage (the same conditions apply as to other hand luggage) while the second is of those instruments that must board as checked-in luggage (the same conditions apply as for checked-in luggage).

Within the second category (checked-in luggage), as an alternative and in the event the instrument does not exceed the dimensions 136 L x 47 W x 25 B (dimensions in centimetres), an additional seat may be bought for the instrument.

In all cases, as with all other luggage, it is the customer’s responsibility to ensure that the instruments have been adequately prepared for transportation.

In the event of damaged luggage, VUELING will not be responsible for: broken handles, broken wheels, stains, scratches or dents.